Administration Assistant

Job summary

We are looking for a motivated administrator to provide a consistent provision of administration support to the team.

You should be able to deliver a high standard of an administrative tasks on a daily basis. Tasks will include accepting patient referrals/booking clinic appointments/Patient contact via telephone/reception duties at various clinic locations/generating clinic letters.

You will utilise the required technology in NEECS Community and Acute hospital systems / new technology or system (s) that are introduced and support other team members to do so to deliver an efficient administrative service

Proposed interview date: 12th October 2026

Main duties of the job

Patient enquiries / Booking Clinic appointments / accepting referrals

Supporting the clinical teams by providing the relevant admin support.

Reception cover at various clinical sites on an Ad-Hoc basis.

Check all data on Community and hospital systems and amend where appropriate.

Undertake routine tasks on own initiative and support other team members to undertake the full range of administrative activities.

Provide a range of routine administrative support relevant to area, ensuring that urgent matters are actioned and escalated without delay.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch v=GkPu7HphU8A