EPR Infrastructure Manager

Job summary

The EPR Infrastructure Manager will lead the team responsible for the EPR estates maintenance and support, ensuring optimal performance and availability of the EPR system.

This role involves strategic planning, team management, and collaboration across technical and application teams to maintain a robust infrastructure that aligns with organisational objectives.

This role is critical for ensuring the stability, performance, and security of the server estate supporting the EPR system. The EPR Infrastructure Manager will play a key role in managing the technical aspects of the EPR estate contributing significantly to the Trust's healthcare initiatives.

Main duties of the job

• Lead and manage the team responsible for server estate deployment, maintenance, and support within the EPR Infrastructure unit.
• Oversee the design, configuration, deployment, and maintenance of server and database environments supporting EPR applications, ensuring high availability and performance.
• Collaborate with the BI team and other stakeholders to ensure seamless integration between the database and server infrastructures.
• Develop and implement server and database deployment strategies in alignment with trust growth plans and project initiatives.
• Lead the team on proactively monitoring server and database environments, identifying and addressing performance bottlenecks and potential issues to maintain optimal system performance.
• Engage in capacity planning exercises to ensure server and database resources meet the Trust's requirements and facilitate scalability.
• Lead disaster recovery planning and failover/fallback exercises for the Epic infrastructure, ensuring timely recovery in case of failures and minimizing data loss.
• Collaborate with vendors, technical teams, and end-users to troubleshoot Epic Infrastructure incidents and problems, and implement solutions.
• Define, document, and enforce server and database support policies, guidelines, and procedures, ensuring adherence to industry best practices and ITIL standards.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A