Team Administrator Planned Care Nursing
Job summary
An exciting opportunity has arisen within the Planned Care Nursing Administration Team. The successful candidate will work across sites to meet service needs (base location to be confirmed).
The role involves a range of administrative duties, including data entry, managing appointments, answering telephone enquiries, and providing a high standard of customer service to patients, carers, healthcare professionals and partner organisations.
Working closely with clinical colleagues, you will play a key role in ensuring the smooth running of Planned Care Nursing services and supporting the delivery of an efficient and responsive administrative service.
We are looking for someone who is enthusiastic, adaptable and keen to learn, with strong communication skills and the ability to work both independently and as part of a team. A commitment to delivering excellent patient care is essential.
The post sits within a wider Integrated Community team supporting District Nursing, Bladder & Bowel, Frailty and Tissue Viability Services.
The service operates seven days a week, including Bank Holidays. Weekend working is required on a rotational basis (currently 1 in 7 weekends), and staff are rostered to work two Bank Holidays per year. Cross-site working is an essential part of the role, therefore access to transport is required.
Core service hours are 08:00-18:00.
Main duties of the job
We're in search of someone who can thrive in a busy office setting. The role involves a variety of tasks:
- Inputting patient referrals into our electronic patient record system (SystmOne)
- Contacting patients by phone to confirm or schedule appointments
- Managing and coordinating appointment calendars
- Retrieving data as requested
- Maintaining and updating SystmOne as necessary
- Answering patient line phone calls
- Making outgoing calls to update patients on their District Nurse visits
- Organising patient information packets
- Managing the staff sickness phone for the service
- Onboarding for new starters (getting systems in place, uniform and equipment)
- Healthroster input (including generating reports)
- Processing requisitions using NHS Supply Chain and Integra as directed
- Base days - stock management
You will need:
- A positive, can-do attitude
- A flexible approach
- A willingness to learn
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available from £30 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person Specification
Other
- Car driver/owner, Ability to travel easily between bases
- Able to work shifts/hours as job required
Skills / Knowledge / Abilities
- Good keyboard skills
- IT skills for data entry and recall
- Effective interpersonal, organisation and team work skills
- Effective communication skills
- Motivated
- Ability to learn and develop new skills and abilities
- Ability to cope under pressure
- Advanced IT skills
- Trained on NHS data collection systems
Experience
- Experience of general office duties in NHS or similar large complex organisation
- Experience of dealing with people
- Experience of clinical record systems
- Experience of reception work in a clinical environment
Qualifications
- Good standard of general education, to GCSE grade C or equivalent, including Maths and English
- Able to undertake further training required for role
- NVQ3 in Administration or proven equivalent experience
- Computer literate
- ECDL or alternative IT qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
East Sussex Healthcare NHS Trust
Address
To be confirmed
St Leonards on Sea
TN37 7RD
United Kingdom
Employer's website
http://jobs.esht.nhs.uk/