Digital 2nd Line Support Engineer

Job summary

We are recruiting for a Digital 2nd Line Support Engineer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

To provide a constant high level of technical knowledge covering all aspects of support for the Trust approved desktop and end user compute environment, both hardware and software.

To provide technical support both remotely and on site (when required).

The post holder will be required to participate in the 24x7x365 IT on-call Rota.

The post holder may be required to perform work outside normal business hours as the job requires.

Be technical or specialist resource within Digital and as such will have, or will develop, advanced technical knowledge in one or more key areas, and be able to provide advice and expertise.

Requires a high level of technical competence or specialty, good analytical skills, an ability to convey technical or specialty ideas to other Trust staff and management, an ability to organise and plan workload, execute them and an ability to work unsupervised without reference to a manager.

Support IT 6.500 users across 4 acute sites, Hertford County, Lister, QEII and Mount Vernon. Support will need to be provide via remote access and visiting all sites in person.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

Work with the Advanced 2nd Line IT Support Engineer to ensure an effective, efficient, and respected service is maintained to the Trust by adhering to agreed policies, standards and procedures.

Develop in-depth knowledge of all PC based operating systems and application software used by the Trust to allow the post holder to provide a high level of support

Installation and configuration of new PC's and Peripherals, and provision network connectivity to WAN and LAN environments

Upgrading and replacement of equipment (memory, graphics cards, CPUs etc.)

Promote and instruct users on IT best practice, including File Management, Terminology, E-Mail, Web use and any other coaching as required.

Troubleshooting and rectification of hardware faults including liaising with external suppliers (Dell, Hewlett-Packard etc.)

Recording of findings and solutions for the addition to the Helpdesk maintained knowledge base

Installation and configuration of operating systems, software (including Microsoft products and third-party products that are department dependent (radiology, pathology, maternity etc.)) applications and utilities

Fault finding and rectification of software faults including reconfiguration and reloading of software if necessary

About us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.