Digital Advanced Network and Telecoms Engineer
Job summary
We are recruiting for a Digital Advanced Network and Telecoms Engineer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will support monitoring and reporting on all telecoms systems, network switches and devices, maintaining patching levels and documenting action plans for resolution.
You will be responsible for working with the project lead on any new projects/programmes and any BAU upgrades/projects from a 3rd line perspective.
You will support the delivery of new and changed network and telecoms services. To continually help improve the efficiency of the Digital Department and in turn provide a more efficient service to the Trust.
At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
Provide advice and assist the Digital Networks and Telecoms Lead within the organisation and ensure effective delivery of network and telecoms services.
Provide advice and assist the Digital Networks and Telecoms Lead to ensure that quality implementation and support service are provided, while conforming to NHS, government and/or industry standards.
Work as part of the on call out of hours rota for networks and telecom's team.
Provide support to trust projects, delivering against an agreed work plan.
Ensure that all network and telecoms hardware and software meet security requirements identified by the Trust, the NHS and other pertinent organisations.
Review helpdesk support calls to identify repetitive problems that could be resolved by developing a solution to improve the efficiency of support services.
Contribute to the creation and development of a "Knowledge base" ensuring that it is updated regularly so that problems that have been solved in the past are completed effectively and efficiently in the future without having to develop a solution to the problem again.
Participate in team, project or any other meetings where it is appropriate for a member of the Digital Networks and Telecoms team to attend.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications / Training
- Degree in Computer Science, Information Technology, or a related field, or equivalent experience
- Relevant technical certifications (e.g., Cisco, Fortinet, Sophos firewall, CompTIA network+, 8x8, SolarWinds or equivalent experience)
- Knowledge of hosted SIP trunk telephony
- Knowledge of PSTN telephony
Previous Experience
- Previous experience in similar roles
- Experience managing network and telecoms infrastructure in a complex, high-availability environment
- Experience working with network and telecoms technology and OEMs such as Cisco, Sophos firewall, Huawei, Fortinet, 8x8, Avaya, MPLS, HSCN, WIFI, Netcall.
- Strong experience of network hardware maintenance, including upgrades and component replacements
- T experience gained in Acute healthcare setting
Skills
- Ability to manage competing priorities and work effectively under pressure
- Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
- Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Use technology and tools effectively in managing infrastructure and operations areas
Knowledge
- Excellent technical knowledge of network and telecoms operating systems and configuration (e.g., CDP, VLAN, IOS, Fortinet, spanning tree, LLDP, routing, WIFI. Switching, subnetting
- Strong understanding of networking principles, including TCP/IP, DNS, and DHCP
- In-depth knowledge of firewall security, patch management, and layer 3 switches
- Up-to-date knowledge of industry trends, server technologies, and best practices for server management in healthcare settings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East and North Hertfordshire Teaching NHS Trust
Address
Lister Hospital
Corey's Mill Lane
Stevenage
SG1 4AB
United Kingdom
Employer's website
https://www.enherts-tr.nhs.uk/