Digital Product Manager
Job summary
We are recruiting for a Digital Product Manager who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The role supports the design, development, implementation, and ongoing improvement of clinical and operational digital systems, with a strong focus on electronic patient record (EPR) and related digital products.
The post holder will work across clinical, operational, technical, and supplier teams to ensure systems meet user needs and align with organisational priorities.
A key part of the role involves managing the full product lifecycle, from discovery and requirements gathering through to delivery, adoption, optimisation, and continuous improvement.
The post holder will translate user and service needs into clear product backlogs, user stories, and delivery outcomes, while supporting the development of efficient, user-centred workflows.
The post holder will act as a subject matter expert for assigned systems, providing technical support, resolving issues, and ensuring effective system performance. They will also coordinate system changes, testing, release activities, and ensure compliance with governanceand information management standards.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
The post holder will work closely with a wide range of internal and external stakeholders including clinical teams, operational managers, digital and informatics teams,programmeand project managers, system suppliers,developersand senior leadership colleagues.
The role requires strong collaborative working across multidisciplinary teams to support product development, prioritisation,deliveryand adoption of digital solutions.
The post holder will build effective relationships with service users and stakeholders to understand requirements, manage expectations, gather feedback and ensure digital products meet operational, clinicalandorganisationalneeds.
About us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications/Training
- Degree or equivalent professional experience in Health Informatics, Digital, IT, Business or related field
- Evidence of continued professional development in digital, product management, or healthcare systems
- Formal training in Agile product management, Scrum, or Lean methodologies
- Certification in ITIL, PRINCE2, or equivalent service/delivery frameworks
- Qualification in health informatics or digital health leadership
Previous Experience
- Significant experience in digital product management, Electronic Patient Record (EPR) systems, or large-scale healthcare IT environments
- Proven experience managing end-to-end product delivery, including roadmaps, backlogs, and prioritised outcomes
- Experience leading requirements gathering with clinical, operational, and technical stakeholders
- Experience influencing senior stakeholders and working with multidisciplinary teams across organisations
- Experience leading or coordinating system implementations, releases, and digital transformation initiatives
- Experience managing change, adoption, and continuous improvement in complex environments
Skills
- Ability to define and communicate product vision, strategy, and roadmaps
- Ability to facilitate workshops, co-design sessions, and structured engagement activities
- Strong communication, reporting, and documentation skills
- Strategic thinking with ability to align digital products to organisational priorities
- Ability to lead change adoption and support implementation activities
- Strong commitment to collaboration, continuous improvement, and delivery in complex environments
Knowledge
- In-depth understanding of NHS digital systems, clinical systems, and/or EPR environments
- Strong knowledge of the full digital product lifecycle (discovery, design, delivery, adoption, optimisation)
- Understanding of digital transformation, service improvement, and user-centred design principles
- Knowledge of using data, analytics, and user insight to inform product decisions and prioritisation
- Strong understanding of ITIL/service management processes (change, incident, problem, release management)
- Strong understanding of NHS information governance, UK GDPR, and data protection
- Knowledge of clinical safety, risk management, audit, and service continuity requirements
Other Requirements
- Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff
- Role model our Trust values every day
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East and North Hertfordshire Teaching NHS Trust
Address
Lister Hospital
Coreys Mill Lane
Stevenage
SG1 4AB
United Kingdom
Employer's website
https://www.enherts-tr.nhs.uk/