Deputy Head of Resource Planning
Job summary
The Deputy Head of Resource Planning is a senior leadership role within the Planning Directorate, responsible for leading the Trust's operational and Emergency Operations Centre (EOC) resource planning and scheduling functions. The postholder will ensure that the Trust has the right people, with the right skills, in the right place at the right time to meet patient demand, operational performance standards and regulatory requirements. The role provides strategic and operational leadership to the Scheduling Department, drives performance improvement, and works closely with internal and external stakeholders to support the delivery of safe, effective and efficient patient care. The successful candidate will also deputise for the Head of Resource Planning as required.
Main duties of the job
- Lead the operational resource planning and scheduling function across a large geographical area to ensure workforce resources are aligned to patient demand and service requirements.
- Manage and develop a large team of Resource Planning Managers, Scheduling Coordinators and support staff, promoting high performance and staff wellbeing.
- Provide expert advice and recommendations on workforce planning, resourcing strategies and operational performance to senior leaders across the Trust.
- Ensure compliance with statutory, regulatory and organisational requirements, including Working Time Regulations and workforce governance standards.
- Lead performance improvement initiatives and support the development of innovative workforce planning solutions to improve service delivery and patient outcomes.
- Build and maintain effective relationships with stakeholders including operational teams, trade union representatives and external partners.
About us
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person Specification
Qualifications
- Master's Degree or equivalent professional qualification or substantial demonstrable experience working directly in Resource Planning at a senior level.
- Demonstrable evidence of advanced specialist knowledge in Resource Planning and Scheduling.
- Evidence of professional development in the last 12 months directly related to Resource Planning.
- Recent industry qualifications or other substantial demonstrable experience with call centre rostering processes.
- European Computer Driving Licence or demonstrable working knowledge of using the full range of Microsoft Office applications.
Experience
- Significant in-depth management experience leading a team in a responsive, fast paced customer-focused operational environment.
- Significant experience specifically within a delivery role related to Resource Planning.
- Experience of call centre rostering demands and demonstrable knowledge of industry standards processes.
- Experience of directly reviewing new and existing Resource Planning Policies to ensure they meet business requirements.
- Experience of managing a large team across a wide geographical area, potentially working remotely, including managing operational performance of staff and managers in a pressured environment.
- Experience of Business Planning, Objective Setting and Performance Management to meet strategic goals.
- Recent experience in any of the key 4 areas: strategic workforce planning, capacity planning, demand forecasting, or resource allocation.
- Experience of managing budgets, ensuring accountability and best value.
- Recent or current experience working in emergency services, NHS or logistics sectors.
- Experience of effective partnership working with trade unions and understanding of principles of partnership working and employee relations.
Skills and Knowledge
- An expectation of advanced working practice of Global Rostering System (GRS) and its functions.
- Demonstrable understanding of Workforce Management systems and database software managing resource plans.
- High standard of report writing skills suitable for a wide range of audiences specifically focused on Resource Planning.
- Demonstrated capability in managing resource plans over short-, medium- and long-term timeframes with a particular familiarity to adjust plans and resource requirements accordingly.
- Ability to analyse and interpret complex information/data to make intelligence-led resource allocation decisions, implementing appropriate changes with limited guidance.
- Presenting complex, sensitive or contentious information to internal and external groups.
- Detailed knowledge within recent working practice of Health & Safety, Information Governance, Working Time Directive and Care Quality Commission requirements.
Personal Qualities, Abilities and Attributes
- Prioritising conflicting demands and often unpredictable work patterns.
- Confident in autonomous decision making, potentially with limited guidance.
- High level, professional report writing skills for Senior Management Level.
- Continuous learner, stays updated with industry best practices, resource management trends and emerging technologies.
- Making and owning autonomous decisions in fast paced, highly pressured environments to exacting deadlines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
East of England Ambulance Service
Address
Melbourn / Agile
Melbourn
SG8 6DE
United Kingdom
Employer's website
https://www.eastamb.nhs.uk