Business Analyst (Digital/Data)

Job description

Job responsibilities

The postholder will:

Identify, select and apply different business analysis approaches and tools which are tailored appropriately to the context, scale, and scope of change initiatives.

Provide support where the business analysis specialism is most relevant (this may be leading business analysis activities or supporting others, depending on the scale and complexity). For example:

1. Identify the potential scope and needs of change initiatives, identify appropriate problem or research questions, develop deep understanding of problems, establish root causes, conduct current state and gap analyses, complete user research to identify needs
2. Support development and appraisal of solutions aligned to user needs and organisational objectives (to-be state, user journey mapping, requirements gathering, options appraisals)
3. Support others involved in implementing solutions where additional knowledge is required in areas such as acceptance criteria, acceptance testing, user testing and analysing post-implementation performance to understand if further improvements are required.

Transform analytical findings into clear, data-driven actions and strategic recommendations that guide decision-making and service improvements.

Interrogate and interpret qualitative and quantitative data such as service performance and patient outcomes and convert into actionable insights. Identify trends, inefficiencies and opportunities. Assess data quality to avoid misinterpretation or misapplication.

Make the complex simple take complex information and distil, theme, summarise and adapt so that is tailored to individual stakeholder groups. Use creative methods and techniques to engage and present, relaying information, insights and key messages in everyday language.

Model a collaborative, influential and flexible style of working, pre-empting and planning for potential challenging conversations and reactions, for example due to findings or change recommendations.

Draw on wider fields such as Change Management, Continuous Improvement, Improvement Science, Research and Innovation to supplement and broaden knowledge and practice.

Proactively engage with team members and other stakeholders to gather data requirements and support the development of effective working relationships, verbally and in writing.

Attend various internal and external meetings on behalf of the team where appropriate.

Collaborate with senior and specialist colleagues to align approaches, including appropriate governance structures with PMO colleagues as required.

Develop effective communications for initiatives, adapting and applying differing communication styles to meet the needs and objectives of varied audiences

Report and present information in a variety of different formats, using statistics, storytelling, case studies and other approaches to effectively convey the progress and impact of changes made to staff, service users, senior leaders and other stakeholders.

Design, deliver and facilitate discussions and workshops to engage others in change, placing an emphasis on building strong relationships to maximise buy-in throughout the end-to-end change journey

Use excellent communication, influencing and interpersonal skills to encourage others to think differently about change and innovation, including in circumstances where there may be resistance to change.Budgetary Responsibility

Quantify and translate inefficiencies and opportunities into financial metrics where relevant as part of as-is and to-be analysis (e.g. time spent on a process and what that would equate to cost wise for that band / role)

Support the identification and monitoring of financial / efficiency savings where this is an identified deliverable of the initiative.

Maintaining own professional development and requirement to take part in appraisal and KSF process

Through coaching and training, support and enable others to use more basic business analysis techniques such as process mapping, requirements documenting and MoSCoW prioritisation to empower them to autonomously work on continuous improvement, appropriate to their level of capability.

Develop into an SME for business analysis, supporting the BA function to be considered a specialism within the Trust, conducting lessons learned and obtaining feedback specific to BA work to support future individual and team development

Participate in the trusts Appraisal process

Work with line manager to identify and implement an appropriate personal development plan.

Keeping up to date with Power BI releases and updates.

Ensure own personal and professional development through keeping up to date with latest technologies, systems and processes within the business analysis field.

Observe and maintain strict confidentiality with regards to any information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes.

The post holder must adhere to infection control policies and procedures.

Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust.

The post holder must participate in clinical and other audits as required. The post holder is required to participate in relevant emergency preparedness process for their team.

Flexibility and resilience are required due to working in a dynamic and fast paced team with competing priorities.

The post holder will be expected to be able to meet the travel and flexible working requirements of the role. Ability to travel between sites and areas will be required. Ability to work remotely or from hot desk facilities at different sites is essential.

General

Safeguarding people responsibility

Safeguarding children and adults at risk of abuse or neglect is a collective responsibility.

There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this employee who are registrants are reminded of their professional duty of care.

Safeguarding means protecting a citizens health, wellbeing, and human rights; enabling them to live free from harm, abuse, and neglect. It is an integral part of providing high-quality health care.

Those most in need of protection include:

1. Children and young people
2. Adults at risk, such as those receiving care in their own home, people with physical, sensory, and mental impairments, and those with learning disabilities.

The post holder must at all times carry out their duties with regard to Cambridgeshire Community Services NHS Trust Workforce Diversity and Inclusion Policy.

To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff.

All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.

This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for Disclosure of Barring Service to be made to check for any previous criminal convictions. Cambridgeshire Community Services NHS Trust is committed to the fair treatment of its staff, potential staff, or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offenders.

Person Specification

Qualifications and Training

• Degree or equivalent experience in healthcare, quality improvement, change management, or a related field.
• Formal training or equivalent experience in Business Analysis (e.g. BCS Foundation Certificate in Business Analysis, BCS Certificate in Business Analysis)

• Formal training or equivalent experience in Improvement Science or Change Management methodologies

Experience

• Experience of applying business analysis techniques within large-scale initiatives in a service focused organisation
• Significant experience of supporting the development and implementation of business change which impacts patients / customers and/or the workforce
• Experience of conducting both quantitative and qualitative analysis from problem statement and research questions through to findings and recommendations
• Experience of producing detailed written reports, communication materials and presentations for a variety of stakeholders

• Experience of applying improvement, innovation or transformation tools and frameworks in an NHS organisation or related industry.
• Experience supporting initiatives which are multi-agency or involving 3rd parties.

Knowledge and Skills

• Able to select and apply a broad range of business analysis tools and approaches. Strong analytical and problem-solving abilities with a data-driven approach.
• Working knowledge of change management and service or workforce redesign
• Proficient in the use of business analysis to support in the development and comparison of solutions, assessing the feasibility of solution options against the objectives of the change.
• Ability to review, interpret, manipulate and present complex data / information

• Understanding of NHS structures, policies, and strategic priorities.
• Ability to project / estimate the impact of to-be states and then analyse outcomes once implemented.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

EEC Head Office

Unit 7&8 Meadow Park, Meadow Lane

St Ives

PE27 4LG

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/