Practice Manager
Job summary
Job Role: GP Practice Manager
Location: Eastlands Medical Practice Salary: Dependent on experience Hours: Full-time [37.5 hours per week] Contract: Permanent
About Us
We are a progressive, patient-centred GP practice committed to delivering high-quality healthcare to our local community. We are seeking an experienced, proactive, and highly organised Practice Manager to lead our administrative and operational teams. If you are an effective leader with a strong background in business operations, finance, and personnel management, we would love to hear from you.
The Practice Manager is responsible for the efficient operation, financial wellbeing, and strategic growth of the surgery. You will ensure compliance with all NHS guidelines, manage the practice staff, and maintain a safe and efficient environment, allowing our clinical team to focus entirely on patient care.
Main duties of the job
Key Responsibilities
Leadership & Staff Management
- Hire, train, and oversee all administrative and reception staff.
- Manage staff rotas, annual leave, and performance reviews.
- Foster a supportive, efficient, and collaborative team culture.
Financial & Business Management
- Manage claims in a timely fashion and manage payroll processing.
- Optimise practice income through NHS contracts, QOF targets, and local enhanced services.
- Identify and implement new business opportunities to improve services.
Human Resources
Oversee safe recruitment, compliance and arrange induction schedule for staff and trainees.
Operations & NHS Compliance
- Ensure the practice fully complies with CQC (Care Quality Commission) regulations and health and safety laws.
- Manage the practice IT infrastructure, booking software, and phone systems.
- Oversee patient feedback, confidentiality protocols, and complaint procedures.
Essential Criteria:
- Proven experience in a management or leadership role (healthcare or NHS experience is highly desirable).
- Strong financial acumen with experience in payroll processing.
- Excellent communication, conflict-resolution, and interpersonal skills.
- High level of IT literacy and ability to use clinical systems (e.g., EMIS Web).
Desirable Criteria:
- Direct experience dealing with CQC inspections and NHS contracting.
- A degree or professional qualification in business management or healthcare administration is desirable.
About us
Eastlands Medical Practice caters to about 5600 list size. We are located in Clayton, near Manchester City Football club in North Manchester. We are a small Practice with 2 GP partners and one Salaried GP supported by a community nurse, Physician Associate, Pharmacist and Practice Nurse and a friendly administration team. We are a training Practice supporting GP trainees and Medical Students. We are a high achieving Practice for QOF and take pride in providing good patient care.
Job description
Job responsibilities
Job Role: GP Practice Manager
Location: Eastlands Medical Practice Salary: Dependent on experience Hours: Full-time [37.5 hours per week] Contract: Permanent
The Practice Manager is responsible for the efficient operation, financial wellbeing, and strategic growth of the surgery. You will ensure compliance with all NHS guidelines, manage the practice staff, and maintain a safe and efficient environment, allowing our clinical team to focus entirely on patient care.
Key Responsibilities
Leadership & Staff Management
- Hire, train, and oversee all administrative and reception staff.
- Manage staff rotas, annual leave, and performance reviews.
- Foster a supportive, efficient, and collaborative team culture.
Financial & Business Management
- Manage claims in a timely fashion and manage payroll processing.
- Optimise practice income through NHS contracts, QOF targets, and local enhanced services.
- Identify and implement new business opportunities to improve services.
Human Resources
. Handle recruitment, training,
. Managing safety checks like references and DBS verification.
. Preparing employment offers and contracts.
. Arranging welcome schedules, training, and system setups
Operations & NHS Compliance
- Ensure the practice fully complies with CQC (Care Quality Commission) regulations and health and safety laws.
- Manage the practice IT infrastructure, booking software, and phone systems.
- Oversee patient feedback, confidentiality protocols, and complaint procedures.
Person Specification
Essential Criteria:
- Proven experience in a management or leadership role (healthcare or NHS experience is highly desirable).
- Strong financial acumen with experience in payroll processing.
- Excellent communication, conflict-resolution, and interpersonal skills.
- High level of IT literacy and ability to use clinical systems (e.g., EMIS Web).
Desirable Criteria:
- Direct experience dealing with CQC inspections and NHS contracting.
- A degree or professional qualification in business management or healthcare administration is desirable.
How to Apply
Please submit your CV alongside a covering letter explaining your suitability for the role to subha.oomman@nhs.net by [30/8/26].
Person Specification
Qualifications
- Proven experience in a management or leadership role (healthcare or NHS experience is highly desirable).
- Strong financial acumen with experience in payroll processing.
- Excellent communication, conflict-resolution, and interpersonal skills.
- High level of IT literacy and ability to use clinical systems (e.g., EMIS Web).
- Direct experience dealing with CQC inspections and NHS contracting.
- A degree or professional qualification in business management or healthcare administration is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Eastlands Medical Practice
Address
89 North Road
Manchester
M11 4EJ
United Kingdom
Employer's website
https://www.eastlandsmedicalpractice.nhs.uk/