SOC Shift Leader

A fantastic opportunity has arisen for a SOC Shift Lead to join a large European defence company within their multi-national Information Management function.

This role performs the duties of the SOC Shift Lead and reports directly to the SOC Manager.

Key Responsibilities:

• Provide operational assurance and enforce standards across all active shifts
• Review, assess, and quality assure analyst triage, case notes, and escalations
• Ensure seamless shift handovers by maintaining clear communication protocols and consistent documentation
• Act as mentor for less experienced analysts, providing just-in-time support and real-time knowledge sharing
• Identify capability gaps within the shift team and report training needs to management
• Facilitate awareness of latest threats, detection guidance, and tooling updates
• Serve as the first point of contact for non-critical escalations and queries within the shift team
• Liaise with management, CTI, and IR leads to clarify or communicate updated response requirements
• Log procedural or workflow issues and propose improvements to SOC operations
• Recommend updates to SOPs and playbooks based on frontline observations
• Capture metrics on alert handling efficiency, response delays, and knowledge gaps

The ideal candidate might have:

• Prior experience in mentoring, peer coaching, or quality assurance within a SOC environment
• Ability to lead by example, enforce standards diplomatically, and foster a high-performing team culture
• Excellent written and verbal communication skills for coordination, escalation, and documentation purposes

The ideal candidate must have:

• A career background in Cyber Security, with awareness across all areas of IT (primarily Network Security and Infrastructure, with secondary focus on Operating Systems & Applications)
• Demonstrable understanding of the OSI Reference Model and network communication protocols (including but not limited to DNS, HTTP/S, SSL, SMTP, FTP/S, LDAP/S)
• Demonstrable experience with Security Information Event Monitoring tools and/or Network Packet Capture tools

This position offers a lucrative benefits package, which includes but is not inclusive of:

• Bonus scheme (based on company performance)
• Annual pay reviews and promotion reviews (based on personal performance)
• Overtime paid at an enhanced rate
• Flexi-Leave (of up to 15 days)
• Pension scheme (total contribution of up to 14%)
• Subsidised site facilities and restaurants
• Free parking
• Excellent career progression and training / career development opportunities

If this role looks like your next challenge, please contact Keelan ASAP or apply via this advert!

Please note that due to the nature of the client’s business, only candidates who currently hold full British Citizenship (without limitations) / Dual Nationality (inclusive of British Citizenship) will be considered.

We endeavour to reply to every candidate, every time, but if you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions.