Support Consultant

ob Purpose

The 2nd Line IT Support Technician is responsible for maintaining and administering the company's global desktop environment, communications network, and IT infrastructure. The role provides effective support to all computer users, ensuring continuity of operations while contributing to cybersecurity resilience and advanced technology adoption.

Key Responsibilities

• Install, configure, and support desktops, laptops, printers, and peripherals.

• Maintain hardware and software asset registers.

• Support and optimise physical and virtual infrastructures.

• Ensure backup, cybersecurity, and mobile device management compliance.

• Manage procurement, purchase orders, and deployment of equipment/software.

• Provide network cabling, telephony, and mobile/desktop communications support.

• Administer Active Directory, Office 365, Nutanix, DHCP, DNS, and GPOs.

• Manage Helpdesk ticket system, ensuring timely resolutions and KPI adherence.

• Conduct user inductions and onboarding support.

• Assist with infrastructure projects, upgrades, and planned implementations.

Skills & Experience

• Proficiency in Office 365 and Azure administration.

• Strong networking knowledge (Cisco, routing, switching, protocols).

• Advanced skills in Active Directory, DHCP, DNS, GPO.

• Experience in hardware/software installation, upgrades, and virtualisation.

• Familiarity with antivirus, zero-trust principles, and cybersecurity practices.

• Strong problem-solving and communication skills.

• Flexible and proactive, with willingness to provide out-of-hours support when required.

Additional Information

This role offers exposure to industry-leading cybersecurity practices and advanced IT solutions, providing opportunities for technical development and progression.