IT Support Specialist

IT Support Specialist

Joining a global organisation, you will be a member of an international team located at their St Albans office. Your main task will be to support the IT users on-site, but you will also liaise with employees and the IT Service Desk team members in other locations in EMEA.

The position will include travel to their Manchester and Scotland offices (2 night stay twice a month which can be shared with the ICT Manager).

Duties for the IT Support Specialist:

• 1st and 2nd level support within Standard Applications (M365, Adobe and SAP B1 / FSM)
• Joiner / Mover / Leaver handling with ServiceNow
• Software provisioning (SCCM)
• Client hardware (desktop, laptop, tablet, barcode scanner) & Peripherals (printer, scanner, copier, fax)

- installation, maintenance & provisioning- VoIP

• Network support (LAN) and monitoring of WAN and server
• Mobile devices (Android & IOS)
• Introduction & training
• Asset & Licence Management
• Team member of projects
• Local contact for Platform Services

Desirable skills:

• 3 years work experience in the IT Service Desk area
• Relevant educational qualifications
• SAP / SAP Business One knowledge will be advantageous.
• Additional trainings for Microsoft (MCP level) and Cisco (CCNA Discovery)
• ICT service operations
• Basic ITIL knowledge
• Broad technical skills hardware, OS & software (Microsoft, mobile devices)
• Basic technical skills Server OS, network, storage (SAN, NAS)
• Basic application architecture know-how
• Flexibility and willingness to travel to Manchester and Scotland, driving license required.

To hear more about the IT Support Specialist, apply today!