Customer Success Coordinator (Maya)

Ecorobotix SA, a Swiss B-Corp company headquartered in Yverdon-les-Bains, develops AI-driven ultra-precise spraying technologies that help reduce the environmental impact of agriculture. Following the integration of Maya, an AI-powered turf and land management platform, into the Ecorobotix Group, we are looking for our future :

Customer Success Coordinator (Maya)

You will own and grow the customer success relationship for Maya's English, French and Dutch-speaking client portfolio across Europe and international accounts. First point of contact after the sales handover, you will drive onboarding, adoption, satisfaction and long-term retention. You will represent the voice of the customer in product and leadership discussions, and you will play an active role in deploying Maya's AI-native turf and land management platform across the world's most demanding sports and natural turf venues.

Your responsibilities:

• Own day-to-day client success for the English, French and Dutch-speaking portfolio across Europe and international accounts (UK, US, South Africa and others without a local CS owner).
• Drive onboarding excellence and ensure all clients reach defined success milestones within the first 90 days.
• Monitor portfolio health proactively through User Health Scores and engagement strategies; flag and act on silent or at-risk accounts.
• Act as primary post-handover contact for assigned accounts via calls, video and on-site visits. Lead bug triage with the engineering team via GitLab, prioritise weekly with the CTO and close the loop with the client.
• Drive feature adoption across the portfolio through targeted outreach and client-facing webinars at release time.
• Capture client feedback, frustrations and feature requests; feed them into the product backlog as the voice of the customer. Conduct field activities: drone visits, soil analysis support, sensor installation, integration follow-up (Toro/Links and others).
• Represent Maya at selected industry events (BTME, greenkeepers' associations, supplier conferences).

Your profile:

• Degree in agronomy, turfgrass science, engineering or equivalent.
• Minimum 3 to 5 years of experience in Customer Success, Account Management or client-facing technical roles, ideally within a SaaS or industrial tech environment.
• Working knowledge of CRM systems (Odoo or equivalent), bug tracking tools (GitLab or equivalent) and customer success workflows.
• Comfortable working in an AI-native environment using structured workflows and AI-based tools.
• Knowledge of the turf, sports surfaces, agronomy or precision technology industry is a strong asset.
• Excellent command of English and French (C1+ required, written and spoken).
• Dutch and Spanish are a strong asset.
• Valid driving licence and availability for frequent European travel.

Your assets:

• Strong relational skills and natural client orientation.
• Field-oriented mindset, at ease in greenkeeping and operational environments.
• Structured, autonomous and rigorous on execution.
• Excellent communication and reporting discipline.
• Entrepreneurial spirit, initiative and adaptability in a fast-growing environment.
• Passion for innovation and the transition toward AI-driven turf management.