Commercial Excellence Manager

A rapidly scaling, category-defining enterprise data organisation is seeking an exceptional Commercial Excellence Manager to join its London team. This company is transforming how global enterprises understand and use their mission-critical data, partnering with some of the world’s most complex organisations to deliver clarity, operational improvement, and significant bottom-line impact.

This is a unique opportunity to join an early, high-performing team at the forefront of applied AI and enterprise data intelligence. The successful candidate will play a pivotal role in client value delivery, long-term relationship building, and guiding C-suite stakeholders through major transformation initiatives.

The Opportunity

In this role, you will act as a trusted advisor to senior executives across Procurement, Finance, and IT. You will take full ownership of deployment from proof of concept through long-term engagement, embedding with client teams to uncover challenges, structure solutions, and drive measurable business outcomes.

You’ll play a key role in shaping client lifecycle processes and feeding real-world insights directly into product development—helping refine features, roadmap priorities, and company-wide best practices.

Key Responsibilities

• Lead client deployment and end-to-end value delivery
• Build deep, trusted relationships with C-level and VP-level stakeholders
• Guide client teams through adoption of a cutting-edge data intelligence platform
• Translate client needs into actionable feedback for internal product teams
• Ensure exceptional client satisfaction, engagement, and long-term partnership
• Structure scopes of work, sequence delivery, and manage trade-offs to protect execution

What Success Looks Like

• You consistently deliver quantifiable business value
• Clients view you as indispensable, collaborative, and deeply aligned with their goals
• You help codify playbooks, processes, and best practices for the broader team
• You thrive in an environment where ownership, autonomy, and thoughtful risk-taking are valued

Ideal Profile

We are looking for a strategic, customer-obsessed operator with experience in one or more of the following:

• Engagement management
• Solutions consulting
• Customer success for enterprise clients
• Management consulting
• Project or program management

Experience in enterprise procurement processes is a plus.

You will excel if you are:

• An exceptional communicator and relationship builder
• Highly conscientious, structured, and able to manage complex stakeholder groups
• Energised by ambiguity and motivated by high ownership
• Passionate about AI-driven transformation
• Someone who values candour, feedback, and “unreasonable hospitality” toward clients and colleagues

Why Join?

• Shape the culture, processes, and trajectory of a fast-growing organisation
• Work with an exceptional team building a category-defining platform
• Influence product direction and client strategy
• Be at the forefront of AI-powered enterprise transformation