Business Analyst Children's Mosaic Improvement Programme

Wokingham Borough Council - Business Analyst (Children's Mosaic Improvement Programme)

Location: Wokingham / Hybrid Contract Duration: 6 months Reports To: Programme Manager

About the Role Wokingham Borough Council is seeking an experienced Business Analyst to lead the Children's Mosaic Improvement Programme. This is a key role supporting system improvements across Children's Services, ICT, and partner teams, including Group Recording, workflow redesign, and Family Help integration.

Key Responsibilities

• Lead requirements gathering across multiple workstreams within the Mosaic Programme
• Document current and future-state business processes with operational teams
• Facilitate workshops with practitioners and SMEs to validate system design decisions
• Translate business needs into functional and non-functional specifications
• Work closely with technical teams and external suppliers (e.g., The Access Group) to validate deliverables
• Support the configuration, testing, and rollout of Mosaic system changes
• Collaborate with data and reporting teams to ensure reporting needs are understood and met
• Maintain RAID (Risks, Assumptions, Issues, Dependencies) artefacts for assigned areas
• Act as a key point of contact between frontline teams and technical delivery functions
• Provide input into training content, guidance, and go-live planning
• Ensure delivery aligns with statutory requirements, Ofsted readiness, and WBC practice model

Key Outputs

• Documented user stories, use cases, and configuration specs
• Updated business process maps and gap analyses
• Validated configuration requirements for Group Recording, CLC toolkit, and Family Help
• UAT scripts and support for testing coordination
• Contributions to highlight reports and post-implementation reviews

Essential Skills and Experience

• Proven experience as a Business Analyst working on Mosaic or similar children's social care system improvement programmes
• Previous experience in a similar Business Analyst role within a local authority or children's services programme is essential
• Strong stakeholder engagement and facilitation skills
• Excellent documentation and requirements analysis abilities
• Working knowledge of case management systems, Mosaic configuration, or similar tools
• Comfortable operating in a multi-disciplinary, cross-functional programme environment
• Understanding of statutory responsibilities and operational pressures in social care

Desirable

• Experience working on projects involving The Access Group's Mosaic system
• Familiarity with the Family Help reform agenda and group recording approaches
• PRINCE2, Agile, or Business Analysis certification
• Experience in local authority environments

Behaviours & Attributes

• Collaborative and solutions-focused
• Able to manage multiple priorities under pressure
• Proactive in resolving gaps and issues
• Committed to inclusive and user-centred design

Eden Brown Synergy is an equal opportunities employer.

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