2nd Line Support Engineer

Job Title: 2nd Line Support Engineer
Location: On-site - Kings Cross, London
Rate: £206 per day (Umbrella)
Contract: 3-Month Rolling Contract
Schedule: Monday - Friday, 9:00 AM - 5:00 PM

We are seeking a skilled 2nd Line Support Engineer to join our team on a fully on-site basis in Kings Cross. This is an excellent opportunity for an experienced support professional with strong knowledge of Windows 11 configuration to work in a fast-paced IT environment.

• Provide 2nd line technical support to end users, both hardware and software-related issues

• Troubleshoot and resolve issues related to Windows 11 configuration

• Escalate unresolved issues to 3rd line support when necessary

• Manage user tickets and document solutions in the service desk system

• Assist with user onboarding/offboarding, system setups, and device management

• Some 1st line support duties

• Proven experience in a 2nd Line Support role

• Strong expertise in configuring and supporting Windows 11

• Excellent troubleshooting and diagnostic skills

• Strong communication and interpersonal skills

• Ability to work independently on-site and manage multiple priorities

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.