Senior Technical Support Engineer

Senior Technical Support Engineer (2nd Line)

Full-time, Permanent

Clydebank Hybrid (3x in office weekly)

Up to £32,000 p.a starting salary

Excellent benefits on offer

• Market leading pension
• 30 days annual leave (+ buy/sell 5 extra days)
• Free onsite parking & free electric vehicle charging stations
• Personal Vehicle Breakdown Cover
• Private medical / dental insurance (extendable to dependants)
• Gym discounts / onsite gym
• Enhanced maternity / paternity

The Organisation

This fantastic opportunity is with a long-established global provider of specialist marine and offshore services. Operating across multiple continents, they manage a diverse fleet and support clients with technical expertise, crew management, and a full range of marine support functions. Dedicated to safety, quality, and innovation, creating an environment where people can develop and build long-term careers in the maritime sector.

In short, they make life & trade at sea possible.

Market leading benefits package including an excellent offering of pension, holidays, private medical, gym, & high general employee satisfaction

The Job

This position will provide 2nd line support to a range of mission critical services within the wider business. You would be managing, supporting, maintaining, and upgrading the on-board IT infrastructure of the company fleet. This support analyst / engineer will offer remote IT support, & occasionally onsite support to the fleet; whilst participating in the design & implementation of the company wide IT infrastructure.

This role will see you:

• Install, configure and troubleshooting physical/virtual machines, laptops, printers, mobiles, tablets, storage systems and network devices.
• Monitor performance and ensure system availability and reliability
• Perform system and network updates/upgrades
• Maintain IT security and backup solutions
• Identify CSIP items to improve service desk functions.
• Major incident management

The Technical Skillset

• Experience across MS tech - Windows 7/10/11, Windows server, AD admin, Exchange, Azure
• MDM admin - Intune. SCCM a bonus.
• Office 365 admin
• Hyper-V virtualisation
• VPN / remote access support
• Hardware support - mobile, desktop, & printer
• Networking skillset (DHCP/DNS/VLAN/Routing)
• Familiarity with any ITSM tools like Fresh Service

Please apply with CV to be considered. More details will be provided during first conversation.

Our client is an equal opportunities employer & values the unique perspective a diverse workforce brings to what they do.