Customer Success Manager
Customer Success Manager
Salary: £45,000 £55,000
Location: Sheffield City Centre (Hybrid)
Hours: Full Time
Contract: 12 Month Fixed Term Contract
Are you a people focused leader who knows how to drive customer satisfaction, retention and commercial growth? This is an exciting opportunity to join a well established, technology led business as their next Customer Success Manager, leading a high performing team and shaping the customer experience strategy.
You ll lead a team of 15 Customer Success & Service professionals, ensuring customers receive exceptional support and long term value. Working closely with senior leadership, you ll play a key role in improving customer engagement, strengthening retention, and identifying opportunities for growth.
About the Role
- Leading, coaching, and developing a high performing Customer Success team
- Driving customer satisfaction and retention through excellent service delivery
- Managing customer escalations and ensuring timely, effective resolutions
- Identifying upsell and cross sell opportunities to support revenue growth
- Monitoring team performance against KPIs and service standards
- Developing and implementing customer success strategies to enhance engagement
- Working collaboratively with senior leaders to support commercial objectives
- Reviewing and improving processes to elevate the customer experience
- Building strong relationships with customers and internal stakeholders
What We re Looking For
- Leadership experience in Customer Success, Customer Service, or Account Management
- A successful track record of managing and motivating teams
- Strong commercial awareness, with a focus on retention and growth
- Excellent stakeholder management and communication skills
- Experience handling complex issues and escalations
- A data driven approach to performance and continuous improvement
- Strong organisational and problem solving abilities
- Experience in SaaS, technology, or subscription based services (advantageous)
If you re looking for your next role in Customer Success, we d love to hear from you.
Apply now and take the next step in your career.