Technical Support Specialist

Technical Support Specialist – 1st Line - Reading - £30K
 
Join a fast-growing, UK-based technology distributor specialising in networking, broadband, VoIP, and security solutions as a Technical Support Specialist.
 
The company supplies products to a wide range of clients, from resellers to major service providers, and prides itself on delivering expert technical support alongside leading brands, and is keen to add further capability to its team in the form of technical support.
 
The Role

We’re looking for a customer-focused 1st Line Technical Support Specialist to join the team. You’ll be responsible for handling incoming support queries, managing returns, and working with ticketing systems to ensure timely resolution and great service. 
 
Key Responsibilities

• Provide 1st line technical support via phone/email
• Diagnose and troubleshoot basic networking and hardware issues
• Manage support tickets and product return cases (RMAs)
• Maintain accurate records and documentation
• Support internal teams and stay up to date with new technologies

Ideal Candidate

• Basic knowledge of networking (TCP/IP, DNS, VPNs) and computer hardware
• Excellent communication and problem-solving skills
• Experience with ticketing systems and remote support tools
• Strong attention to detail and eagerness to learn
• Certifications such as CompTIA A+ are desirable

If you'd like further information about the Technical Support Specialist opportunity or have an interest in making an application, please contact Luke Ord.