Aftersales Advisor

Are you passionate about delivering exceptional customer service and solving problems in a technical environment?

We are recruiting for an After Sales Advisor to join a well-established international business. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and has a naturally empathetic and solutions-focused approach.

This role combines customer support, troubleshooting, administration, and technical guidance. Full training is provided, so previous industry-specific knowledge is not essential — attitude, communication skills, and customer care experience are the priority.

The Role

As an After Sales Advisor, you will act as the first point of contact for customers requiring support. You will manage customer queries via phone and email, diagnose issues through structured questioning, and provide guidance and resolutions wherever possible.

You will play a key role in delivering a premium customer experience, supporting customers professionally and empathetically.

Key Responsibilities

• Supporting customers via telephone and email

• Diagnosing and troubleshooting customer issues remotely

• Providing advice, guidance, and corrective actions

• Determining when engineer intervention is required

• Handling customer concerns and complaints professionally

• Updating CRM systems and maintaining accurate records

• Following internal processes and escalation procedures

• Working closely with technical teams and engineers where required

• Delivering a high standard of customer service at all times

What We’re Looking For

• Previous customer service or technical support experience

• Strong communication and listening skills

• Experience working within a fast-paced, high-volume environment

• Ability to troubleshoot issues using structured questioning

• Experience handling complaints and conflict resolution

• Strong administration and CRM/system skills

• A calm, empathetic, and patient approach

• Comfortable working independently and within a team

Desirable Experience

• Experience supporting technical queries

• Experience liaising with engineers or field-based teams

• Technical curiosity and an interest in understanding how things work

Hours: 37.5 hours per week

Monday to Thursday Flexible working hours between 08:00 and 17:30

Friday - Rotational early finish pattern:

• 08:00 – 14:00

• 09:00 – 15:00

• 10:00 – 16:00

Hybrid Working

• One day working from home per week

• Home working available Tuesday to Thursday

What’s on Offer

• Salary between £29,000 – £31,000

• Annual company bonus

• Early finish every Friday

• Full structured training programme

• Hybrid working

• Long-term career opportunity

• Supportive team environment

• Opportunity to develop technical knowledge and long-term career progression

If you are customer-focused, technically curious, and looking for a long-term opportunity within a supportive and professional environment, we would love to hear from you.