1st Line Support Technician

Here at Elevation Recruitment Group we are pleased to be working with one of our key clients in Sheffield as they look to recruit a 1st line Support Technician.

** Site based role Monday to Friday – license & own vehicle require as some potential travel **

My client is seeking a talented and motivated individual to join their team as a 1st Line Support Technician. In this role, you will be the first point of contact for end users, providing technical support and troubleshooting assistance for a wide range of IT issues. You will have the opportunity to work with cutting-edge technologies and gain valuable experience in a fast-paced environment!

Key Duties & Responsibilities:

• Respond to incoming support requests via phone, email, or ticketing system in a timely manner
• Diagnose and resolve technical issues related to hardware, software, and network connectivity
• Provide step-by-step guidance and instructions to clients for problem resolution
• Escalate complex issues to the appropriate support teams when necessary
• Document all support interactions and resolutions accurately in our ticketing system
• Proactively identify trends or recurring issues and recommend solutions to prevent future occurrences
• Assist with the setup and configuration of new hardware and software as needed

We are keen to speak with Tech savvy professionals who possess the following skills & experience:

• Proven experience as a 1st Line Support Technician or similar customer focussed role
• Strong technical knowledge of hardware, software, operating systems, and peripherals
• Proficiency in PC builds, upgrades, and configurations
• Familiarity with printer maintenance and troubleshooting
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
• Ability to diagnose and resolve technical issues independently or with minimal supervision
• Familiarity with ticketing systems and IT service management best practices
• Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus

If you are passionate about technology and enjoy helping others solve technical challenges, we want to hear from you!