Customer Service Sales Representative

Customer Service & Sales Associate

Location: Thornaby (Hybrid Working)- 2 Days from home and 3 in the office

Salary: £28,000 - £30,000 + Bonus

Are you a confident, ambitious and customer focused individual looking to build a long term career in sales

This is an exciting opportunity to join a rapidly growing business intelligence company with ambitious plans to double in size over the next three years

.This is a fast-paced, varied role where no two days are the same. Full training will be provided, making this an excellent opportunity for someone looking to develop a long term career within sales and customer success

.
Why Joi

• n Excellent progression opportunitie
• s.Hybrid working with Mondays and Fridays from hom
• e.Annual bonus paid in July and Januar
• y.25 days holiday plus bank holiday
• s.Flexible start time available for school drop-offs if needed (8:30am-5:00pm core hours
• ).Friendly, energetic and supportive team culture with plenty of banter and healthy competitio
• n.Regular incentives and rewards for performanc
• e.Full product and industry training provide
• d.Modern office within walking distance of the train statio

n.
Responsibilities of a Customer Service & Sales Associa

• te:Respond to customer enquiries via phone, email and Microsoft Tea
• ms.Convert incoming enquiries into sales opportuniti
• es.Build strong relationships with custome
• rs.Follow up with customers after purchase to ensure an outstanding experien
• ce.Identify opportunities to upsell additional products and servic
• es.Retain existing customers by understanding their needs and providing excellent servi
• ce.Deliver online product demonstrations via Microsoft Tea
• ms.Organise and support customer events and webina
• rs.Manage your own diary and prioritise your workload effective
• ly.Update and maintain customer records using the CRM syst
• em.Work closely with Marketing, Operations and the wider commercial team to improve the customer journ
• ey.Produce regular updates on customer activity and regional performan

ce.
Requirements of a Customer Service & Sales Associ

• ate:Previous experience within a B2B sales, customer service or account management r
• ole.Confident communicating with senior business professionals over the phone and via Microsoft Te
• ams.A proactive, organised and motivated approach to w
• ork.Comfortable managing a busy workload, including handling high volumes of emails and customer enquir
• ies.Strong relationship-building and communication ski
• lls.Commercially minded with the confidence to identify sales opportunit
• ies.CRM experience is advantage
• ous.Eager to learn, develop and build a career within sa
• les.A positive attitude with the ability to thrive in a fast-paced environm