Customer Support Advisor

Customer Support Advisor

Key Benefits

• Salary: £25,000 per annum

• Permanent, full-time role

• Early finish every Friday

• 25 days holiday plus statutory bank holidays

We are working with a successful manufacturing company based in Mexborough to recruit for a Customer Service candidate to join the team!The Role As Customer Service Advisor, you will play a key part in supporting customers with technical product enquiries via phone and live chat. You will act as a first point of contact, ensuring all queries are dealt with professionally and accurately. Responsibilities include:

• Handling inbound calls and live chat queries, offering clear advice and guidance

• Providing technical support on products and services to customers and colleagues

• Logging queries, tracking progress and ensuring timely resolutions

• Building strong relationships with customers by delivering excellent service

• Working closely with internal departments to resolve technical issues efficiently

• Maintaining accurate records of all customer interactions and enquiries

The Person The successful Customer Service Advisor will have:

• Experience in a customer service role within a technical or manufacturing environment

• Strong communication skills with the ability to explain technical information clearly

• Confidence in using phone and live chat systems

• Good IT skills with the ability to learn new systems quickly

• Strong problem-solving ability and attention to detail

• A team-focused, professional approach to supporting both customers and colleagues