Head of Customer Support

Location: South Yorkshire Salary: Up to £60,000 per annum + bonus and benefitsElevation Recruitment is delighted to be working with a fast-growing organisation based in South Yorkshire, in their search for a Head of Customer Support to take ownership of their customer support operations. This is a fantastic opportunity for a hands-on, process-driven leader.

Key Responsibilities:

• Oversee customer support operations and shift coverage

• Manage SLAs, incident response, and escalations

• Maintain separate support flows for two brands

• Plan and resource staffing models and schedules

• Implement automation and AI to drive ticket deflection

• Own the knowledge base and self-service strategy

• Run quality assurance, coaching, and performance reviews

• Deliver data-driven insights and operational reporting

About You:

• Proven experience leading multi-region support operations

• Strong understanding of SLA management, customer metrics, and service automation tools

• Confident in cross-functional collaboration and process improvement

• Thrives in a fast-paced, scaling business

This is an exciting leadership role offering the autonomy to shape a truly customer focused support function and make a tangible impact on customer experience. If you’re passionate about driving operational excellence and innovation in customer support, we’d love to hear from you.

Apply now or contact Elevation Recruitment for a confidential discussion.