IT Helpdesk Analyst

IT Helpdesk Analyst | SheffieldSalary: c£33,000

Elevation Recruitment Group's Technology & Transformation division are recruiting an IT Helpdesk Analyst to join a busy, fast-paced, well known business based in Sheffield.

• Rota shifts - hours between: Mon–Thu 07:30–17:00, Fri 07:30–16:00
• Weekend working: One in five weekends on a rota, with extra pay 

This is a hands-on role providing day-to-day support across multiple offices and sites, helping a user base of 650+ people.To attract the best talent, my client is offering a great benefits package, including:

• 26 days holiday + bank holidays
• Discretionary bonus & Holiday Buy Back
• Private medical insurance & Healthshield
• Pension & life assurance
• Share Purchase Plan & high street discounts
• Development and progression opportunities

Duties & Responsibilities of the Helpdesk Analyst:

• First point of contact for IT support, resolving hardware, software, and network issues
• Support Windows 11, Office 365, Teams, SharePoint, Azure AD, and Intune
• Manage user accounts, permissions, and mobile devices
• Liaise with 3rd party providers and escalate issues when needed
• Occasionally travel to offices and sites, including overnight stays

Skills & Experience needed:

• Helpdesk or IT support experience in a busy environment
• Strong Microsoft 365, Active Directory, and Windows 11 knowledge
• Full driving licence and flexibility to travel
• COINS ERP experience is a bonus

If you’re a proactive IT professional looking for a role where no two days are the same, apply today or get in touch with Sarah Emery at Elevation.