Service Desk Manager

Service Desk ManagerBarnsley – 100% site basedCompetitive salary & benefits

Elevation Tech & Transformation are working with a prestigious organisation in Barnsley to recruit a hands-on Support Desk Manager.

Reporting to the Head of IT, this role combines team leadership (circa 35%) with active involvement in technical support, escalations and complex tickets. This is a player-coach position not a purely supervisory role.

The Role

• Lead, mentor and develop a small IT support team
• Act as the escalation point for complex issues
• Manage ticket queues and SLA performance
• Remain hands-on across day-to-day support
• Drive improvements in process and service delivery

What We’re Looking For

• Demonstrable experience in a Team Lead / Supervisory IT support role
• Strong background in service desk / end-user support
• Solid Microsoft 365 administration (users, licensing, mailboxes)
• Experience with Windows Server, AD, Group Policy, VPN, WiFi
• Confident handling escalations

Desirable: Intune, Entra ID (Azure AD), Halo, ITIL, Veeam, Mimecast.

If you’re a technically strong support professional ready to lead from the front, we’d love to hear from you!