Technical Product Advisor
Technical Product Advisor Sheffield | Monday–Friday (8am–5pm, with early Friday finishes) | Competitive salary
Elevation Recruitment Group’s Business Support team are exclusively partnering with a well-established and growing organisation in Sheffield to recruit a Technical Product Advisor. This is an excellent opportunity for someone who enjoys combining customer support with technical troubleshooting, product knowledge, and systems-based problem solving in a fast-paced environment.
The role as a Technical Product Advisor This is a varied, hands-on position where you will act as a key link between customers, products, and internal technical teams, ensuring issues are resolved quickly and accurately while delivering an excellent customer experience.
Key responsibilities include:
- Handling customer enquiries via phone, email, and digital channels
- Diagnosing product and technical issues and providing clear guidance and solutions
- Managing orders, replacements, warranty claims, and complaints
- Maintaining accurate CRM records and case documentation
- Supporting system testing, UAT, and rollout activities (CRM/SAP systems)
- Working with internal teams to improve processes and system performance
- Coordinating with logistics and 3PL partners for UK/EU shipments
- Preparing and checking export documentation and supporting shipment tracking
- Logging product faults and identifying recurring issues and trends
- Supporting continuous improvement and service enhancement initiatives
About You
- Experience in a customer service or technical support environment
- Strong ability to troubleshoot and explain technical information clearly
- Confident using CRM systems (SAP or similar advantageous)
- Highly organised with strong attention to detail
- Comfortable managing multiple priorities in a fast-paced setting
- Proactive, collaborative approach with a willingness to learn
- Interest or experience in technical products or systems is beneficial
This is a great opportunity to join a supportive and forward-thinking team where you can develop both your technical and customer-facing skills while making a real impact. Get in touch with Amy Wood or Sarah Larkin for more information.