Technical Support Shift Leader
Technical Support Shift Leader Location: Harrogate Salary: £35,000
This role operates on a rolling continental shift pattern:
2 x Day shifts: 7:00am – 7:00pm 2 x Night shifts: 7:00pm – 7:00am Followed by 4 days off
Are you a technically strong support professional ready to take the next step into leadership?
Elevation Recruitment Group are looking for a driven and enthusiastic Technical Support Shift Leader to join a busy 2nd Line support environment in Harrogate. This is an exciting opportunity for someone who combines solid technical knowledge with natural leadership ability and a passion for developing others.
Working within a 24x7 support operation, you’ll lead a team of engineers, ensuring high-quality service delivery, effective fault resolution, and a culture focused on continuous improvement.
As Technical Support Shift Leader, you will:
- Lead and motivate a team of up to 13 engineers during core hours and up to 2 engineers out of hours
- Monitor and manage technical faults through to resolution
- Drive a “permanent fix” culture and continual service improvement
- Handle escalations and ensure adherence to contractual SLAs
- Provide technical leadership across support tiers
- Contribute to best practice documentation and internal training
- Support the development and upskilling of your team
This is a hands-on leadership role suited to someone who enjoys balancing people management with technical problem-solving.
The Technical Support Shift Leader will have an understanding and willingness to expand to expand their technical knowledge in:
- Broadband technologies (ADSL, FTTC, FTTP, SOGEA)
- LAN, WAN & SD-WAN networking
- Firewalls and security solutions
- Routing, BGP, MPLS
- WLAN and cellular networking
- VoIP and SIP telephony platforms
- VPN and multi-factor authentication solutions
Desirable certifications:
- CCNA
- SIP School SSCA
- ITIL Foundation (awareness required)
This is a clear opportunity for technical progression and leadership development within a supportive team. If you’re ready to step into a leadership role where you can make a real impact while continuing to grow your technical career, we’d love to hear from you.