1st Line Technical Support

1st Line Technical Support – Office-Based | Luton Technical Support Desk | Helpdesk | Product Support Salary: Up to £35,000 + Monthly Bonus Location: Luton (Office-Based)Hours: Monday to Friday, 08:30 – 17:00 Join a global leader in electronic security technology – supporting innovative systems used in over 80 countries worldwide.  With over 60 years of industry expertise, our client specialises in Door Entry, CCTV, Home Automation, Access Control, Intruder Alarms, and Fire Alarm solutions. They’re now looking for a motivated 1st Line Technical Support professional to join their HQ in Luton.The Role: This is a full-time, office-based position providing first-line technical support to installers, engineers, and customers. You’ll be the first point of contact for resolving technical issues and delivering exceptional service across a range of security technology products.What You’ll Need:

• Experience in a 1st Line Support, Helpdesk, or customer-facing tech support role
• A background in IT, Electronics, or a related technical field
• Strong problem-solving skills and a methodical mindset
• Excellent verbal and written communication
• Confident using helpdesk software, email, and remote support tools

Your Day-to-Day:

• Handle tech queries via phone, email & remote tools
• Diagnose and troubleshoot hardware & software issues
• Log and manage support tickets
• Escalate complex problems to the 2nd line team
• Keep up to date with product updates and system releases

What’s on Offer:

• Salary up to £35,000 + Monthly Bonus Scheme
• Annual Leave with progressive entitlement
• Christmas shutdown
• Hybrid working available after 1 year
• Life Assurance
• Daily fresh fruit & treat days
• 24/7 Employee Assistance Programme
• Health & Well-being Portal
• Company Social Events & Charity Days
• Modern, supportive working environment
• Training and development opportunities

If you're ready to take the next step in your technical support career, in a company that truly values growth, innovation, and its people – we’d love to hear from you.Apply now or contact Jaimie: Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.