Head of IT

Head of IT Location: Central London (Office-based, Monday–Friday)We are seeking an experienced Head of IT to lead and develop our internal IT function, supporting approximately 70 staff in a predominantly macOS environment. This is a senior, hands-on role based in Central London, reporting directly to the CEO and contributing to strategic technology planning and decision-making across the business.The Role As Head of IT, you will take full ownership of the organisation’s IT services, infrastructure, and user support. You will ensure systems, equipment, and processes are reliable, secure, and aligned with business needs, while leading and developing the IT team to deliver a high-quality service.Key Responsibilities

• Own and manage all technical requirements for approximately 70 users, primarily within a macOS environment
• Provide day-to-day IT support for office-based and remote staff
• Manage all IT equipment, including laptops, mobile devices, and telephony systems
• Maintain and renew software and hardware contracts, ensuring best value and suitability
• Oversee IT services and infrastructure design, management, and improvement
• Liaise with the website team to ensure the company website remains current and optimised
• Ensure IT equipment, software, and working practices are effective, secure, and fit for purpose
• Lead and manage the IT team to deliver high-quality infrastructure and support services

Skills & Experience

• Extensive experience managing macOS environments
• Strong experience with externally hosted systems
• Proven ability in IT services and infrastructure design and management
• Experience with virtualisation technologies
• ITIL certification or strong ITIL knowledge
• Experience with Mobile Device Management (MDM)
• Strong technical project management skills
• Excellent communication and people management skills

Technical Skills

• macOS
• Networking (DNS, DHCP)
• Basic Linux
• Jamf
• Cisco Meraki
• Scripting (Bash and Python)
• Firewalls, switches, and wireless access points
• Windows

Personal Attributes

• Strong work ethic and commitment to high standards
• Passion for delivering an excellent IT experience for users
• Proactive, reliable, and solutions-focused approach

Benefits

• Private healthcare
• Gym contribution

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.