Support Consultant
JOB TITLE: Support Consultant
RESPONSIBLE TO: Customer Services Manager
LOCATION & HOURS OF WORK:
At Elite Dynamics we champion our clients to utilise the power of tech to improve productivity and performance, and it's the same for our people. We offer a remote working policy for all employees, albeit some UK travel will be required for training, events and periodically scheduled company meetings.
This role is a full-time home-based role, with typical working hours expected between 9am and 5.30pm, although we do like to finish a little earlier on Fridays at 5pm.
As expected with any senior role, you'll need to fulfil obligations of projects which might occasionally mean longer hours on evenings and weekends.
WHO WE ARE AND WHAT WE DO:
We're Elite Dynamics – a global reseller of Microsoft Dynamics 365, specialising in delivering vertical solutions based on Microsoft Dynamics technology, into the holiday park, leisure home and marina industry.
We've got big ambitions to take our solutions across the globe, helping our clients be more productive and drive performance.
We want to work with operators, manufacturers and dealers in the park and marina industry who share the same passion and enthusiasm for world-class software solutions.
- Microsoft solutions partner
- Multi-award winner
- 60+ customers across the UK & Canada
ABOUT ROLE RESPONSIBILITIES:
We are looking for a Microsoft Dynamics 365 Support Consultant who will be responsible for:
- Responding to customer support queries, logged via telephone, email and through our on-line customer support system
- Proactively Investigating Support calls and managing them through to completion
- Liaise with other Elite Dynamics Professional Services team and 3rd party software providers.
- Communicating with customers and 3rd Party suppliers
- Managing your Support calls
- Managing SLA's (Service Level Agreements) and making sure there are no breaches
- Providing KPI reports to the Customer Service Manager.
ESSENTIAL SKILLS:
- Microsoft Dynamics Business Central and Customer Engagement experience
- Accountancy background (AAT beneficial)
- Experience with training
- Excellent Communication and Customer facing skills
- Understanding of the Microsoft Office 365 stack
- Experience in a support and consultative role
DESIRABLE SKILLS & EXPERIENCE:
- Knowledge of the Holiday Park industry
- Experience of working within the caravan and holiday homes sector.
- Demonstrable evidence of using Microsoft Power Platform
PERSONAL SKILLS:
- A professional attitude.
- Excellent written and oral communication skills.
- An ability to be self-motivated and driven to achieve professional goals.
- The ability to work on your own initiative without supervision whilst contributing and participating to the team.
- Ability to manage workload and time according to SLA's
- Good attention to detail and investigation skills
- Resourceful, energetic, and enthusiastic, prepared to go the "extra mile".
OTHER REQUIREMENTS SPECIFIC TO THE JOB:
To undertake any reasonable task requested of you by your line manager, or other Elite Dynamics Management. Any tasks requested by other Elite Dynamics Management need to be discussed with your line manager.
PERKS & BENEFITS
- Fully remote working set up (Elite helps to ensure that you have all the equipment that you need)
- 25 days holiday + bank holidays
- Employer pension scheme
- Life Assurance provided by Aviva
- Bupa private health insurance
- 2 fully paid volunteering days per year
Interview Process:
- 60 minute interview with Customer Services Manager
- Final interview with Customer Services Manager & Customer Services Director