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IT Helpdesk Technician – Allscott
Alscott, Telford 
Full Time, 8:00am to 4:00pm
Up to £30,000 per annum depending on experience

We are recruiting on behalf of our client for an IT Helpdesk Technician to join the IT team in Allscott. This is a great opportunity for someone with a strong interest in technology and previous helpdesk or IT support experience who enjoys problem solving and supporting users in a fast-paced environment.

The role involves providing first line IT support to approximately 500 office and remote users. You will assist with daily IT issues, troubleshoot hardware and software faults, and help maintain smooth operation of office and depot technology. Duties include supporting printers, meeting room systems, network connectivity, and Microsoft 365 applications, as well as configuring and deploying IT hardware for new starters and replacements.

Key responsibilities:

• Provide first line IT support via phone, email, ticket system, and in person

• Troubleshoot and resolve IT issues and technical faults

• Support office and depot technology including printing and network systems

• Configure and deploy IT hardware for users

• Manage user accounts, including joiners and leavers

• Assist with hardware and software asset tracking

• Support Microsoft 365 and core business applications

• Provide on-site IT support and be the main point of contact for IT queries during working hours

• Maintain data security and confidentiality

Requirements:

• Previous IT helpdesk or technical support experience (ideally 24 months or more)

• Strong interest in technology and problem solving

• Experience with Windows 11, Windows Server, and Microsoft 365

• Knowledge of Active Directory and basic networking

• Familiarity with cloud services and mobile device management

• Strong communication and customer service skills

• Highly organised with attention to detail

• UK driving licence (essential)

This is an excellent opportunity to join a supportive IT team and develop technical skills in a hands-on environment.

Apply now or get in touch for more information.

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