Technical Support

Technical Support

Location: Bulwell – NG16

Type: Full Time – Permanent

Salary: £25,000 - £28,000 per annum depending on experience

About the Company

A well-established and reputable technology solutions provider is seeking a proactive individual to join their team in a dual customer service and technical support role. Supplying products to both the security and audio-visual markets across the UK and internationally, the company offers a dynamic and supportive working environment with a strong focus on product knowledge, technical innovation and professional development.

About the Role

This varied and hands-on technical position involves handling sales and technical enquiries, assisting with quotations and supporting technical product demonstrations and trade events. It’s ideal for someone who enjoys technical problem-solving, communicating with customers and working with innovative technology in a technical support environment.

Main Responsibilities

• Provide frontline support for sales and customer service, handling enquiries, quotations, returns and delivery issues in a technical environment.
• Deliver pre- and post-sales technical support to internal and external stakeholders.
• Assist with quoting, support internal and external sales teams and manage technical documentation.
• Maintain strong product and technical knowledge and stay updated on industry developments and innovations.
• Occasionally support field sales with on-site technical demonstrations and trade events.
• Contribute to technical product evaluation processes and new technology assessments.
• Ensure compliance with internal procedures and health & safety policies while upholding a professional and technical image.
• Take on additional technical or administrative tasks as required by management.

If you're a motivated and customer-focused individual with a strong technical mindset and a passion for learning, we’d love to hear from you. Apply now to be part of a collaborative and technically forward-thinking team.