Service Desk Engineer

Service Desk Engineer | Basingstoke (Hybrid) | Full Time | £33,000-£36,000 per annum

Our client, a growing Microsoft Solutions Partner, is expanding their Managed Services team and looking to recruit a Service Desk Engineer in Basingstoke, Hampshire.

This role focuses on delivering high-quality 1st and 2nd line support across Microsoft 365, Entra ID, Intune, and Azure environments, supporting modern workplace solutions for a range of customers.

What’s In It For You

• Competitive salary package
• Flexible and relaxed working environment
• Opportunities to develop skills and gain qualifications within the Microsoft Cloud arena
• 5% Company pension contribution
• Group Life Assurance and Group Income Protection
• Hybrid working: approximately 50% office-based in Basingstoke, with the remainder remote (plus occasional travel to customer sites – around 2 days per month)”

Required Skills & Experience

• Minimum 2 years’ experience in an IT support or service desk environment, or a strong technical background supported by relevant education
• Experience supporting Windows and macOS endpoint operating systems
• Working knowledge of Microsoft Entra ID and Microsoft Intune in a production environment
• Experience supporting Microsoft 365, including:
  • Exchange Online
  • Teams
  • SharePoint Online
  • User and group management
  • Practical experience using PowerShell for administration or automation
  • Basic knowledge of Azure IaaS (Virtual Machines, networking, VPNs)
  • Strong understanding of Microsoft Office applications (Word, Excel, PowerPoint)
  • Excellent communication skills with the ability to explain technical issues clearly to non-technical users
  • Strong analytical and problem-solving skills
  • Strong Familiarity with ITIL-aligned service desk processes and tools
  • Well organised, self-motivated, and customer-focused with a proactive, “can-do” attitude

Desirable Skills & Experience

• Previous experience working within a Managed Service Provider (MSP) environment
• Exposure to the Microsoft Power Platform (Power Automate, Power Apps), particularly for simple workflows or automation
• Microsoft certifications (e.g. MS-900, MD-102, SC-300) or equivalent experience
• Service Desk Institute or ITIL-aligned qualification

Key Responsibilities

Service Delivery & Support

• Provide effective 1st and 2nd line support for customer incidents and service requests, ensuring timely resolution in line with SLAs and customer expectations
• Troubleshoot and resolve issues across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, Entra ID, and Intune
• Support modern endpoint environments across Windows and macOS, including device enrolment, configuration, compliance, and application deployment via Intune
• Escalate complex issues where appropriate, ensuring clear technical notes and customer communication
• Follow and adhere to defined support processes and procedures in line with the EIT Service Desk Standards
• Assist with change, problem, and asset management activities as required
• Hybrid working with circa 50% from the Basingstoke main office location and 50% homeworking (plus occasional travel to customer sites - circa 2 days per month)

Microsoft Cloud & Modern Workplace

• Support and administer Entra ID (identity, access, MFA, conditional access)
• Support Microsoft Intune (Endpoint Manager), including device onboarding, policies, compliance, and application management
• Administer Exchange Online (mailboxes, permissions, transport rules) and SharePoint Online (permissions, sites, collaboration features)
• Provide basic support for Azure IaaS workloads (Azure VMs, networking, VPN connectivity)
• Use and develop PowerShell scripts to automate common administrative and support tasks

Skills Development & Collaboration

• Maintain and develop technical skills through self-directed learning and formal training, particularly within Microsoft cloud technologies
• Assist with project-based work alongside the support function when required

Governance & Compliance

• Support the organisation’s ISO accreditation by following documented procedures and contributing to audits, reviews, and continual improvement activities
• Carry out additional tasks as directed by your Line Manager, aligned to business and customer needs

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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