Service Desk Apprentice
To become a 1st Line Support Engineer. Build Laptops/Desktops and install all software required for our clients. Provide quotations to customers and follow the process through the sale, build process and despatch. Learn to provide 1st line support.
Role
Your job duties will include:
- Receiving quotation requests from the Service Desk
- Processing and then receiving the devices and building them from an Out of box experience
- Installing all necessary software
- Upgrading any hardware and despatching them to our clients
- There will also be First line support services to the Service Desk
Training
1st Line Service Desk Engineer.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- GLOUCESTERSHIRE COLLEGE
- Working Week
- Monday to Friday 7.5 hours between the working day starting at 8am to 6pm.
- Expected Duration
- 1 Year 11 Months
- Positions Available
- 1
- Closing Date
- Thursday, 28th May 2026
- Start Date
- Monday, 6th July 2026
Desired Skills
- Communication skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
Emerge Digital Ltd
Managed Service Provider – IT Support Services. As a leading Managed IT Services Provider (MSP) and Certified B Corporation, we provide technology solutions to drive your tech-powered growth. Our process, built on the pillars of Foundation, Security, Enablement, and Innovation, provides a strategic framework for achieving your business goals through smart technology investment.