Service Coordinator
Service Coordinator West Bromwich (Hybrid ) Full Time, Permanent £24,500 - £25,500 Benefits Are you a highly organised, detail driven Service Coordinator ready for your next challenge within a global business? Whether you are early in your career or already experienced in scheduling and coordination, this is a great opportunity to join a market leading IT workplace solutions company. The role sits at the centre of the operational function, coordinating field engineers and working closely with internal teams to ensure service delivery runs efficiently and effectively.The role As a Service Coordinator you will be responsible for ensuring the efficient scheduling and deployment of field engineers across designated geographic regions within the UK. This role requires strong logistical thinking, geographical awareness, and the ability to multitask.
- Scheduling and dispatching field engineers across defined UK regions
- Monitoring engineer workloads and adjusting plans as priorities change
- Acting as a key liaison between customers, field engineers, and internal teams
- Working closely with helpdesk and first-line support teams
- Ordering parts and raising quotations where required
- Utilising scheduling and service management systems
- Reviewing travel routes and engineer availability to maximise efficiency
- Maintaining clear and consistent communication to ensure service continuity
The candidate
- This role would suit an organised, proactive individual with strong coordination skills and an understanding of UK geography.
- Experience in dispatch, scheduling, coordination, administration, or a similar operational role
- Strong geographical awareness and logistical reasoning within the UK
- Confidence communicating with field-based engineers
- Excellent organisational and multitasking abilities
- Strong communication skills, both written and verbal
- Comfortable working with scheduling, CRM, or service management systems
- A proactive, solutions-focused mindset with a strong sense of accountability
In return
- Salary of £24,500 – £25,500 Benefits
- Hybrid working model
- A role with genuine responsibility and visibility across the business
- Opportunity to work for a global tech business
- Supportive team environment
- Opportunity for long-term development within a growing organisation