Juniper Engineer

Resident Juniper Resource Engineer

Location: Milan, Italy
Schedule: Rotational Shift (Games-time operations)
Department: Technology Operations Center (TOC)

Key Responsibilities

1. End-to-End Trouble Ticket Resolution

• Act as the primary interface between customers and L2/L3 support teams.
• Monitor ticket queues to ensure SLA compliance.
• Perform initial triage based on customer input and assign cases to the appropriate support domain.
• Drive resolution of tickets by coordinating with technical teams and ensuring timely closure.

2. Operational Excellence

• Provide expert guidance and hands-on support to maintain network stability, performance, and security during high-profile event operations.
• Support real-time operations and proactively mitigate risks to service continuity.

3. Stakeholder Engagement

• Collaborate with venue managers, engineering teams, service providers, and event leadership.
• Align network designs and deployments with event timelines and evolving requirements.

4. Issue Resolution

• Respond to complex network incidents with rapid diagnosis and resolution.
• Protect critical services through proactive monitoring and escalation.

5. Documentation & Handover

• Develop and maintain detailed documentation, implementation guides, and operational runbooks.
• Ensure smooth handover to operations teams for ongoing support.

6. Continuous Improvement

• Identify and implement improvements in network design and operational processes.
• Leverage lessons learned from previous large-scale event deployments.

Required Qualifications

• Minimum 5+ years of experience in telecom operations delivery, preferably in high-availability or large-scale environments.
• Proven expertise in designing and implementing Core & Edge networks, SD-WAN, LAN/WLAN, and security solutions.
• Strong understanding of network monitoring, incident management, and operational support.
• Demonstrated ability to lead multi-vendor and cross-functional teams under time-critical conditions.
• Excellent communication skills for interfacing with technical teams and senior stakeholders.

Preferred Qualifications

• Experience supporting international events (e.g., sports, entertainment).
• Industry certifications such as Cisco CCIE, Juniper JNCIP/JNCIE.
• Familiarity with Olympic Games technology delivery models and operational constraints.
• Experience with ServiceNow or similar ITSM platforms.

Technical Competencies

• Deep knowledge of troubleshooting Core & Edge network architectures, WiFi technologies, and security integration.
• Proficiency in network monitoring and management tools.
• Ability to create and interpret network diagrams, documentation, and operational playbooks.