Client Solutions Lead

Client Solutions Lead (Shopify & eCommerce)

Location: Fully Remote (UK)

Employment: Full-time (Outside IR35)

Please note: Applicants must be based in the UK and available to work core UK business hours.

About Enchant

Enchant is a specialist Shopify growth agency helping ambitious eCommerce brands improve performance through conversion rate optimisation, CRM, performance, UX design and development.

We work as an extension of our clients’ teams, combining data, experimentation and technical expertise to deliver measurable improvements across the customer journey. From strategic roadmaps and UX improvements to Shopify development and continuous optimisation, our focus is on delivering work that drives commercial results.

As we continue to grow, we’re looking for a Client Solutions Lead to ensure our clients receive an exceptional experience while keeping projects organised, teams aligned and delivery running smoothly.

About the Role

• We’re looking for an organised and commercially aware Client Solutions Lead to become the primary day-to-day contact for a portfolio of Shopify and Shopify Plus brands.
• This role sits at the centre of our clients and delivery team, ensuring projects run smoothly from initial client discussions through to delivery. You’ll work closely with our Co-Founders, Head of Marketing and Head of Strategy who manage our developers, designers and CRO specialists to make sure everyone has the information they need, priorities are clear and clients receive an exceptional experience.
• Success in this role comes from building strong client relationships, communicating effectively, keeping projects organised and ensuring nothing falls through the cracks.

Responsibilities

• Act as one of the primary day-to-day contacts for a portfolio of Shopify and Shopify Plus clients.
• Attend client video calls, understand business objectives and confidently communicate technical discussions between clients and the internal team.
• Capture meeting notes using AI tools and translate discussions into clear actions, tasks and project briefs within ClickUp.
• Work alongside the Head of Strategy to coordinate and deliver client roadmaps.
• Ensure ClickUp is kept up to date with tasks, timelines, documentation and project progress across all client accounts.
• Hold internal teams accountable for maintaining accurate project updates and task statuses.
• Coordinate internal resources, priorities and timelines across multiple concurrent client projects.
• Keep the Managing Director informed by ensuring client documentation, project updates and account information are accurate and easily accessible.
• Send weekly client communications, including Monday planning updates and Friday progress summaries.
• Provide agendas ahead of client meetings, providing project updates, gathering feedback and agreeing next steps.
• Keep internal teams informed of client priorities, feedback and changing business requirements.
• Build trusted client relationships by providing responsive communication and a consistently high level of service.
• Identify opportunities to improve internal processes, delivery efficiency and the overall client experience.

What We’re Looking For

• UK-based and available to work core UK business hours.
• 3+ years’ experience in client success, account management, project management or delivery within an eCommerce or digital agency.
• Strong experience working with Shopify or Shopify Plus.
• Confident discussing Shopify conversations
• Experience managing multiple clients and concurrent projects.
• Highly organised with exceptional attention to detail.
• Experience using project management platforms such as ClickUp, Slack and Fireflies

This Role Would Suit Someone Who

• Has experience working in a larger agency and is looking to move into a fully remote role where they can apply what they’ve learnt, take greater ownership and make a tangible impact.
• Loves bringing structure and organisation to fast-moving projects.
• Naturally keeps people aligned, informed and accountable.
• Thrives in a collaborative agency environment with multiple projects running simultaneously.
• Wants to play a key role in a fast-growing agency, taking ownership of the client experience while acting as the central point of coordination between clients and the internal team. You’ll ensure communication is seamless, projects stay on track and everyone has the information they need to deliver exceptional results for our clients.

Remuneration

• Up to £45k depending on experience, or equivalent day rate (if you are just above this and think the role is perfect still apply and let us know we are looking for the right person).
• Fully remote working
• Flexible working hours around core UK business hours
• Performance bonus based on team targets
• Individual bonus linked to agreed KPIs
• Opportunity to help shape processes within a growing Shopify agency
• Work with ambitious Shopify and Shopify Plus brands
• Latest AI and productivity tools to help you work efficiently