Application Support Technician

Endeavour Recruitment has an excellent permanent opportunity for an Application Support Technician to join a diverse, growing company. Excellent career opportunity!

Fully remote

Aims of the Application Support Technician

• To ensure our clients position as a market leader by providing product and technical support
• To help maintain our clients position as a market leader by assisting with testing and debugging.

Objectives of the Application Support Technician

• To become knowledgeable in the products to answer queries from clients.
• Ensuring that support requests are followed up in a responsible and timely manner.
• Assisting with deployments and installations in client environments
• Creating workarounds and solutions for issues or requests from clients
• Supporting and managing client reports
• Analysing client data to resolve issues.
• To assist with the creation of documentation of features and fixes

• To run through scheduled testing of the products to ensure they are fit for purpose.
• To test software patches and workarounds to ensure fitness for purpose.
• Using appropriate tools to assist with debugging software.

Duties and Responsibilities

• Receiving, logging, escalating, and chasing outstanding issues in the helpdesk ticketing system in compliance with our service level obligations.
• Installing/upgrading our products for new and current clients.
• Contributing to the development and testing of new products and features
• Using available tools such as Visual Studio, TSQL, Excel, macros, product knowledge or similar, to investigate, debug and provide solutions to client queries and reported issues.
• Assist with creation and maintenance of our online documentation.
• Managing Remote Access connections to enable client support.
• Working with cloud services for hosting products on behalf of our clients.
• Supporting client customised reports in Excel, including using VBA coding and TSQL/SQL to prepare them.
• Maintaining test environments and client databases on network to enable client support.

Please get in touch for further details.