Windows Infrastructure Engineer (DV Cleared)

Job Description

Windows Infrastructure Engineer (DV Cleared)

JOB LOCATION: Stevenage

SECURITY CLEARANCE LEVEL: DV Clearance Needed - UKEO

DURATION: 12months + Minimum

WORK PATTERN: Fully on site; 5 days a week

PAY RATE: £67.57 - £74.32 Per Hours Umbrella Inside IR35

Essential QUALIFICATIONS

Skillset focussed; generalist

TARGET INDUSTRIES AND COMPANIES. Is Defence a must?

If not what industries can be considered

Def/Aero would be ideal. However, as long as skill set & clearance is apparent, could be open to others.

Essential Skillset & Tools

• Comfortably work across Infrastructure & workplace.
• Hands on skills, in depth knowledge, troubleshooting skills.
• Windows Server, Windows OS, Desktop Applications, Virtualisations, Storage solutions.
• Knowledge of networking principals (troubleshooting perspective).
• AD & Access Management.

Overview of Department:

Digital Excellence function providing IT Services to the business

Responsibilities:

• Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks.
• Responsible for maintaining a good working knowledge of the business IT environment.
• Planning & coordinating maintenance and patching across the Windows Environments in restricted secret & above networks.
• Access & implement changes to the restricted Windows Environment, ensuring minimal disruption to operations.
• Creation, maintenance & audit of inventory information and asset registers as required.
• Creation, maintenance & review of comprehensive, high-quality documentation as required.
• Creation & maintenance of standard problem resolution & fix documentation, to ensure any technical knowledge bases are kept are up to date.
• Responsible for resolution of incidents related to Windows Services across restricted secret & above networks in line with agreed SLAs, following escalation processes as appropriate.
• Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes.
• Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents.
• Identify underlying root causes of reoccurring incidents, assisting in implementation of long-term solutions.
• Actively participate in lessons learned activities, conducting thorough root cause analysis, and documenting findings, as part of continuous improvement cycle.
• Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA.
• Stay current with any developments in Windows technologies, products, practices and trends.
• Support with monitoring and alerting across restricted secret & above networks. Responding proactively to alerts & implementing threshold and health-based remediation actions as appropriate.
• Monitor and optimise network/server performance, security, and backups.
• Ensure compliance with security guidance and best practice in line with adopted security postures.
• Interface with agreed 3rd party service providers for assistance & technical support, troubleshooting and network management and also to provide technical guidance to the 3rd party suppliers.
• Bring forward key issues, changes & topics to service meetings for discussion.
• Participate in Cross-functional Team Collaboration as required.
• 100% site-based role due to nature of network.

Skillset/Experience Required:

Must hold DV clearance.

Experienced Windows Engineer, must be a generalist with ability to work comfortably across both Infrastructure & Workplace. Hands on skills & in-depth expertise across Windows Server, Windows OS, and Desktop Applications, Virtualisation Platforms including VDI, Storage Solutions, AD & Access Management.

Knowledge of networking principles, and excellent troubleshooting skills.