Service Desk Analyst

🚨 We're Hiring: Service Desk Analyst

📍 Colchester, Essex | 💻 Hybrid Working | 🕒 Full Time

Are you a hands-on IT professional who enjoys solving problems, supporting people, and working with modern technologies in a collaborative environment? We’re looking for a Service Desk Analyst to join a growing internal IT team within a well-established multi-disciplinary consultancy.

About the Business

This long-standing UK consultancy delivers innovative property and construction solutions that improve communities nationwide. With multiple offices across the UK and ambitious growth plans, they combine technical expertise with a people-first culture.

Their values are centred around:

✅ Progressive thinking

✅ Collaboration

✅ Supporting each other

✅ Taking ownership

Why Join?

This is more than a support desk role. You’ll play a key part in delivering secure, reliable IT services across the organisation while gaining valuable exposure to infrastructure, networking, security, and project work.

You’ll join a close-knit IT team where your input is recognised and your development genuinely supported.

What You’ll Be Doing

🔹 Managing IT incidents and service requests from first contact through to resolution

🔹 Supporting Windows, Android, iOS devices and core business systems

🔹 Working within a Microsoft 365 hybrid environment (Teams, SharePoint, Intune, Exchange Online, endpoint protection)

🔹 Managing joiners, leavers, and access provisioning securely

🔹 Assisting with hardware/software installs and upgrades

🔹 Supporting cybersecurity controls including MFA and device compliance

🔹 Contributing to IT improvement projects, migrations, and upgrades

🔹 Supporting ISO 27001 aligned processes across the business

What We’re Looking For

✔ Minimum 2 years’ experience in IT Support / Service Desk

✔ Strong troubleshooting and problem-solving skills

✔ Excellent communication with users at all levels

✔ Organised, proactive and customer-focused mindset

✔ Experience in Microsoft / Windows environments

✔ Ability to travel between sites when required

Bonus Skills (Desirable)

⭐ Microsoft 365 administration

⭐ Intune / RMM / MDM tools

⭐ Networking & security knowledge

⭐ PowerShell scripting

⭐ ISO 27001 / Cyber Essentials familiarity

⭐ IT certifications (CompTIA / Microsoft / Cisco)

What You’ll Get

✨ Flexible & hybrid working

✨ 25 days holiday + bank holidays + festive shutdown

✨ Competitive salary with regular reviews

✨ Pension scheme

✨ Health cash plan & wellbeing support

✨ Professional memberships & training support

✨ Team socials & events

✨ Cycle to Work scheme

✨ Volunteering leave

✨ Early finish incentives when targets are hit

✨ Death in service benefit

Interested?

This employer is committed to building a diverse and inclusive workplace, so even if you don’t meet every requirement, they’d still love to hear from you.

📩 Apply now to take the next step in your IT career.