Senior Managed Services Engineer

Enso Recruitment are delighted to be partnered with a leading Cloud & Technology Provider in Northern Ireland, to recruit for the role of Senior Managed Services Engineer . Due to continued growth, new service offerings & an increased client based, our client are strengthening their service engineering team with this key role.

The Role

• Provide level 3 technical support to both internal and external stakeholders on a ticket desk system.
• Assist the Project Delivery, Commercial and Business Solutions teams with pre-sales engagements, including carrying out on-site audits & health checks.
• Act as a point of technical escalation within Managed IT/Cloud department for other members of the team.
• Refer client requests for advice & consultation to Business Solutions and Commercial teams where necessary.
• Collaborate with peers and other areas of the business to increase internal product and service knowledge.
• Develop the skillsets and capabilities of more junior members of the team sharing knowledge and experience.
• Create & update technical documentation.
• Act as a subject matter expert, by sharing knowledge and developing others whilst collaborating with other areas of the business to increase internal product and service knowledge and client service adoption.

The Person

• Two years’ experience in an internal or external facing helpdesk support team.
• One year’s experience previous hands-on experience with ticket management systems.
• A willingness to travel to client sites as required for the proper performance of the role.
• Valid Right to Work in the UK.

A technical understanding of some of the following:

• Microsoft Windows Server
• Microsoft Office 365 (Exchange Online, One Drive etc)
• Active Directory
• Anti-Virus, Anti-Malware & Anti-Spam Solutions
• Veeam Backup & Replication or other back up technologies
• Hardware Maintenance
• Patch Management Solutions
• Hyper-V, VMWare, and Azure
• Networking and advanced Routing or Switching and Security
• Experience with Clustering, Hyper converged Infrastructure and Storage

The Package

• 39 holidays
• Pension
• Hybrid Working (2 days in office)
• Cycle to Work Scheme
• IT Purchase Scheme
• Learning & Development
• Much, much, more.

To be considered for this position, hit Apply Now today, or reach out to Enso Recruitment.