Director of Professional Services

Job title: Director of Professional Services

Location: Canary Wharf, London

Workplace type: Hybrid (minimum 3 days in office)

Job type: Full-time, Permanent

Seniority level: Director

Salary: £90,000-£110,000 + bonus + BUPA

Sponsorship: Unable to provide sponsorship for this position

A genuine Director of Professional Services role at a founder-led UK private cloud MSP - reporting directly to the Directors, owning the full execution layer, and trusted to run the business day to day.

If you have a service provider background and can hold your own technically as well as lead a team, this is worth a proper read.

About Our Client

Our client is a well-established UK private cloud managed service provider with over 13 years of trading history, serving some of the country's largest software companies across legal, government, finance, and education. They are a small, high-retention team growing at double-digit pace. The business has reached the point where the founders are ready to step back from the day-to-day, and they are hiring an Operations Director to take full operational ownership. This is a new role, created by growth.

What You'll Be Doing as a Director of Professional Services

• Leading and developing a small TechOps and professional services team: one-to-ones, KPIs, mentoring, and genuine performance management done properly for the first time
• Owning ISO audit governance across a mature multi-standard portfolio (ISO 27001, ISO 9001, CSA STAR, ISO 27017), coordinating with the internal business analyst and external auditing consultant
• Driving technical pre-sales alongside a non-technical Sales Director, acting as the architecture voice on client calls when it matters
• Overseeing professional services delivery and customer success, including service review outcomes, follow-up actions, and feeding sales intelligence back to the commercial team
• Managing service desk quality, capacity planning, and operational KPIs across technical and delivery teams
• Acting as the senior point of presence in the office, representing the founders when they are focused on business development

What We're Looking For From The Director of Professional Services

• Architect-level understanding of private cloud infrastructure - this is a hard requirement, not a preference
• MSP or managed service provider background - essential
• Proven experience managing and developing technical teams, with a track record of building accountability
• ISO governance experience, with ISO 27001 as a minimum
• Professional services or managed services delivery experience
• Someone comfortable operating with autonomy in a small, founder-led business without a defined playbook

Qualifications

• ISO 27001 governance experience (required)
• Private cloud architecture background (required)
• Service provider or MSP background (required)

Why Join?

• Real operational ownership from day one - execution sits with you, not a committee
• Direct access to two experienced founders with 13 years of sector knowledge and a clear growth trajectory
• A team that stays - no staff turnover since founding, which says a lot about how the business is run
• £90,000-£110,000 base + 10% annual company bonus + BUPA private medical cover for you and your family

Call to Action

If this Director of Professional Services role is of interest, apply now for more information and a confidential conversation.

Entasis Partners is an equal opportunities employer. We welcome applications from everyone and will make reasonable adjustments on request.