Customer Service Representative - Remote / Work from Home

Overview

We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career?

We’re currently seeking a home-based Customer Service Representatives to join our Enterprise Car Club helpdesk. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. With coverage across all main UK Hubs from Penzance to Thurso, members can pick up a car from any convenient on street location for as little as 30mins up to 7days!

The role is a permanent full-time 40hour per week position and the salary is £26,900.00 per anum. 

The position is fully home based. Our Clubhouse team provides 24/7 support to ECC customers. This role involves working shifts scheduled between 8:00PM and 8:00AM, up to five shifts per week across Monday to Sunday, however some flexibility may be required.

What you can expect from Enterprise Car Club:

• Career and development opportunities
• Preferential membership rates
• Tailored training program
• Part of a global contact centre team
• On-going support and coaching
• Fun virtual team environment 

If you are tech savvy and passionate about delivering great service hit the apply button today! 

Responsibilities

• Provide exceptional customer service to Car Club members, primarily by telephone but also over email and chat
• Resolve helpdesk queries relating to members accounts in a timely and satisfactory manner
• Provide technical support to members
• Compliance with company policies and internal processes
• Using initiative and decision making skills to perform a variety of duties

Qualifications

• Passion for problem solving and investigating solutions for members
• Attention to detail with a curious mind and desire to learn
• Ability to work in a fast-paced environment. You can expect to spend 95% of your time supporting members during peak seasons.
• Ability to identify risks and take appropriate action
• Confidence communicating on the phone with members, colleagues and management.
• Adaptability in using online systems and new technology
• Strong ability to multitask using varied systems and processes
• Process driven skill set that thrives when multitasking
• Basic car knowledge is desirable but not essential
• Enjoys working within a virtual office where fun and teamwork rules!

Key (minimum) requirements - Personal

• Working 8-hour shifts 5 days a week Monday- Sunday. 
• Must operate a Windows device and be able to hardwire connect to your router (Wi-Fi not permitted)
• Must be able to provide a suitable home-office environment which is free from noise and any distractions. (Desk and ergonomic chair are required)
• Strong PC skills and technical aptitude