Senior Data Analyst

Job Title: Senior Data Analyst (12-Month Rolling Contract)
Location: Whitley, UK (Hybrid: Generally 3 days on-site)
Employment Type: 12-Month Contract (Inside IR35 / Rolling)
Contract Type: Hybrid (3 Days onsite/ 2 days Onsite)
Sponsorship: No Sponsorship Provided (Must have full right to work in the UK)
  
The Opportunity:
The Business Performance Intelligence function within the Global Customer Care team has enabled a strong data capability model across the organization to leverage data-driven decision-making across all aspects of Parts and Accessories (P&A) Revenue performance and Customer Satisfaction. This role is part of the Retail Performance Intelligence (RPI) team, where our aim is to integrate data-driven insight into operations to drive highly bespoke and predictive customer service.
  
Key Accountabilities & Responsibilities

• Combine data from multiple sources to generate new insights, identifying correlations of events and activities to inform future action plans at retailer and market levels.
• Access a pool of information based on the outputs of 1,700 retailers worldwide to set the standard for insight generation.
• Own the calculation of the retention metric and lead the objective toward an increasingly insightful way we measure how well we retain customers using transactional data.
• As the RPI Intelligence lead, you will have full ownership of the “Ideas Hopper” generated through feedback from global regions and markets.
• Work in close collaboration with TCS and the Systems and Data teams to ensure on-time delivery of agreed hopper items.
• Apply a methodical approach to ensure on-time delivery of stakeholder requirements and the advancement of data capabilities with retail transactional data.
• Monitor and report on trends, achievements, and intelligence best practices at the market level.

  
Knowledge, Skills, and Experience
Essential:

• Advanced knowledge of technologies, techniques, and practices to manage complex datasets and summarize key messages and recommendations.
• High proficiency in Tableau is mandatory, including an eye for "Tableau artistry" (use of color, contrast, layout, and interactivity).
• Previous experience and knowledge of various data management tools, specifically Google BigQuery or Enterprise Data Warehouses (EDW).
• Skilled communicator with the ability to bridge the gap between technical and business communities to ensure a common understanding.
• Experience working with customers to understand problem statements and translating them into clear requirements for delivery teams.
• Proven experience in managing project delivery against strict deadlines.

  
Desirable:

• Working understanding of SQL, Anaplan, and JIRA.
• Background in Agile delivery with the ability to develop customer-centric user stories aligned to product features.
• Sound understanding of retailer processes acquired through Automotive or Luxury retail experience.
• Understanding of predictive profiling.

  
Key Performance Indicators (KPIs)

• Identification of data-driven insights to drive Revenue and Customer Satisfaction.
• Quarterly development of opportunities via the Intelligence tools/funnel.
• Development of a roadmap to achieve insight generation based on transactional data.
• P&A revenue and customer satisfaction improvement for identified underperforming retailers.