Helpdesk Apprentice
Equans is looking for a Helpdesk Apprentice (Customer Services Coordinator in Facilities Management) to join our team on our new Home Office contract in Stoke-On-Trent.
The Apprentice Customer Service Centre (CSC) in Stoke-on-Trent provides helpdesk and business support services to a wide range of FM contracts.
Role
The Apprentice CSC Co-ordinator is expected to deliver excellent administration skills, including email and telephony. You will respond to, plan and organise the full life cycle of planned and reactive work requests.
This will include planning and dispatching of Maintenance works to a number of engineers, sub-contractors and site managers across various locations. You will provide administrative support including telephony and emails where appropriate. You will work closely with the team but be expected to demonstrate the ability to work on your own initiative.
The Apprentice Customer Service Centre Co-ordinator will be learning and mastering technical skills, customer service abilities, and operational efficiency.
What will you deliver?
- Helpdesk software managing and tracking service requests.
- Handle calls as well as emails and ensure jobs are logged accurately and provide reassurance to stakeholders both internal and customers.
- Analysing and troubleshooting technical issues related to facilities and equipment.
- Developing a full understanding of building systems, maintenance procedures, and relevant regulations.
Training
You will undertake training via an apprenticeship which will be delivered virtually. You will train for 6 hours per week and receive mentoring and development on the job.
Post holder must pass and maintain Baseline Personnel Security Standard (BPSS).
Potential to lead to a permanent role.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- MBKB LTD
- Working Week
- 8.00am to 4.30pm or 9.30am to 6.00pm, with 30 minute unpaid break.
- Expected Duration
- 2 Years
- Positions Available
- 1
- Closing Date
- Friday, 21st August 2026
- Start Date
- Monday, 28th September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Initiative
Qualifications
- English GCSE, grade 9-4 (Desired)
- Maths GCSE, grade 9-4 (Desired)