Senior Customer Support Coordinator

Our global client is currently seeking a passionate Senior Customer Support Coordinator to provide essential after-sales support and foster strong customer relationships. You’ll collaborate with the sales team to ensure seamless service and drive business growth. This is a 16 month maternity cover contract.

Key Responsibilities:

• Supervise the day-to-day activities of the Customer Support team
• Ensure accurate processing of orders, quotes, and invoices
• Resolve customer queries efficiently and professionally
• Support ERP system development and maintain data accuracy
• Collaborate with business development managers to drive sales and customer satisfaction
• Ensure KPIs and business growth targets are met

Required Skills & Experience:

• 2+ years in customer service
• Experience with ERP and CRM systems (e.g., Priority, HubSpot)
• Strong communication, organizational, and problem-solving skills
• Ability to work independently and with cross-functional teams
• High attention to detail and professionalism

Desirable:

• City & Guilds Customer Service Level 1 (or higher)
• GCSEs in English, Maths, and Science

Benefits:

• Company pension
• Free on-site parking
• Sick pay