Systems Support Analyst

Systems Support Analyst Location – Nottingham, East Midlands Salary – 35k + Bonus opportunities, 35-hour work week with flexible working We’re looking for a proactive Systems Support Analyst to maintain and enhance our client’s case management system. The ideal System Support analyst / Application Support Analyst will ensure seamless system performance, safeguard data, and support users to maximise efficiency and compliance.Key Responsibilities for this Systems Support role / Application Support Analyst:

• Maintain and configure system settings, servers, and software updates.
• Manage user roles, permissions, and access security.
• Monitor performance, troubleshoot issues, and ensure system stability.
• Oversee data backup, restoration, and retention processes.
• Optimise workflows and automate tasks for improved efficiency.
• Provide user support, training, and technical troubleshooting.
• Ensure regulatory compliance with full auditing capabilities.

Essential Skills:

• Strong technical expertise across system maintenance, configuration, and support.
• Excellent communication skills are essential as you will liaise with stakeholders, understand their needs, and provide effective solutions to improve the running of their case management system.

If you’re detail-oriented, solutions-focused, and passionate about system optimisation and user support, we’d love to hear from you.Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. All interviews are to be conducted virtually, with the process requiring a maximum of two stages.Contact – Millie Ellis Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process.Key words; Systems Support Analyst, Systems Specialist, Software Support Analyst, Application Support Analyst, Case Management Administrator, Nottingham, Derby, Mansfield, Loughborough, Long Eaton, Ripley, Chesterfield, Leicester, Sheffield, Newark, Burton-upon-Trent, Tamworth, Coventry Please follow us on twitter @erinassociates for similar rolesErin Associates Ltd is acting as an Employment Agency in relation to this