3rd Line IT Support Engineer (Solutions /Cyber Security)

3rd Line IT Support Engineer (Solutions/Cyber Security)

Swansea

£30,000 to £40,000 + Generous Holidays + Career Progression + On the Job Training + Good Life to Work Balance + Company Pension + Extra Days Leave

Are you a 3rd Line IT Engineer or similar, with experience working in infrastructure support and diagnostic support, looking to join a friendly and expert team of IT Support Engineers looking to add to their team, offering clear career paths to become a Lead Engineer, on the job training, flexible working patterns after probation, generous holidays and more great company benefits?

Do you want to be a part of an global team of cyber security and IT solution support specialists, focusing on supporting businesses, offering the chance to become a team leader and great career progression opportunities?

On offer is a fantastic opportunity to join a global IT support company, specialising in Cloud support, network, communications and cyber security protection, looking to continue their success and add to their friendly and expert team. With only a few years of establishment, this company is leading the way with their award winning business, going from strength to strength due to their high employee retention rates and great employee benefits.

In this role you would be the senior support of escalation for clients and customers, responsible for priority tickets and providing expert diagnostic and technical support as well as infrastructure support.

The ideal 3rd Line IT Support would have prior 3rd Line experience, including knowledge of hardware and software solutions and would have the ability to work independently at pace.

The Role:

• Supporting Infrastructure and providing expert IT solutions
• Training junior members of staff
• Diagnostic and technical support
• Occasional project engineering tasks

The Person:

• 3rd Line IT Support experience or similar
• Good communication skills
• Can work independently and effectively as the senior point of contact

Keywords: IT Support, IT Solutions, IT Engineer, Solutions Engineer, 3rd Line Support, Hardware, Software, Cyber Security, Lead IT Engineer, Swansea, South Wales

Reference: 20293

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

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