AV Service Engineer Crestron / Control 4 / Lutron

AV Service Engineer (Crestron / Control 4 / Lutron) £40,000 - £45,000 + Flexitime + Office + Site Based + Travel Allowance + Overtime + Progression + Training London Are you an AV service engineer or do you have a Home Systems background and are looking to propel your career within a well-established 'smart home systems' company ranked one of the best in the UK Are you looking for an exciting career where you will receive ample progression opportunities and be generously rewarded for your hard work with substantial overtime rates and bonuses The company has built an outstanding reputation for the design, supply, installation and support technology control solutions into the high-end residential sector. Predominantly this market is in the greater London area and their client's properties are some of the most prestigious in the UK.This is a rare and exciting job prospect for a candidate with a strong AV, BMS or smart systems background, who is ambitious and motivated. CEDIA certified candidates are highly desirable and encouraged to apply.The Role:

• Field Service Engineering: Respond to AV service callouts, diagnosing, resolving and documenting faults to the client's satisfaction
• Preventative Maintenance: Conduct regular maintenance visits, followed up by documentation to ensure optimal performance of AV systems
• Installation Support: Assist with site surveys, small AV installations and upgrades, followed up by documentation).
• Administrative Duties: Manage incoming calls and email requests from clients and update service tickets, time billing, in a timely manner
• Remote Client After Care: Providing remote troubleshooting, diagnosing, resolving and documenting faults to the client's satisfaction

The Person:

• Experience in servicing predominately residential AV/IT systems.
• Experienced in installing and troubleshooting at least two of the following systems: Crestron, Control 4, Lutron
• Excellent verbal and written communication skills, with a strong customer service orientation

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.Keywords: Engineer, Lighting, Home Systems, BMS, AV, Software, Crestron, Control 4, LutronReference: BBBH20884We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.